Foundation Partners Group, on behalf of Car Supermarket, seeks a Senior Customer Operations Manager to lead a major contact centre transformation. You will implement new technology, design IVR journeys, and build knowledge bases to support AI-enabled service.
You will manage dispersed managers and agents across locations, drive end‑to‑end process improvements, define KPIs, and report to the Director of Customer Experience. Hybrid working with occasional travel to dealerships.
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Join us at Foundation Partners Group as our next Senior Customer Operations & Transformation Lead in Greater London, England, United Kingdom.
If your experience matches this role, we encourage you to apply.
All applications are reviewed carefully by our team.
The position is based in Greater London, England, United Kingdom.
This opportunity is part of our work in Management & Operations.
The advertised compensation is 70.000 - 110.000.