CFC is seeking an experienced Complaints Lead to own the end-to-end complaints journey in London. You will lead a small team, oversee investigation and resolution, and ensure compliance with regulatory standards while driving continuous improvement through robust reporting and root-cause analysis.
You will collaborate with Claims and other stakeholders to deliver efficient customer outcomes and build the operating model across processes, technology and resourcing.
#J-18808-Ljbffr
We are currently recruiting a Complaints Lead & Process Owner for our team in Greater London, England, United Kingdom.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the Complaints Lead & Process Owner role in the description above.
We appreciate your interest in this position.
Join CFC and contribute to our ongoing work.