Can you combine confident building management with an exceptional eye for service?
JLL is seeking an Operations Manager to take end to end ownership of the operational performance and owner occupier workplace of 3 St James's Square, a prestigious office building in one of London's most sought-after locations. Currently undergoing a significant refurbishment, this role is an opportunity to shape its operations, establish high service standards and create a premium environment for its occupiers.
Alongside managing the building's operations, you will oversee services within the owner-occupier's own office space. Your remit will range from managing building systems, overseeing compliance and controlling contractor performance to creating and maintaining exceptional, customer-led service for tenants and guests
Working within JLL's Property and Asset Management team and reporting to a General Manager, you will be the primary on-site operational lead. You will coordinate hard and soft services, forecast, manage and report on the budgets for the building, maintain strong health and safety standards and work closely with project teams to minimise disruption throughout the refurbishment, and create a seamless and welcoming workplace for occupiers and team members.
The role offers considerable autonomy and the opportunity to build trusted relationships with senior client representatives and occupiers. It will suit someone who enjoys taking ownership, bringing structure to a changing environment and combining practical operational knowledge with attentive service.
To be considered, you will need:
- A strong background in commercial property operations, ideally within premium offices or corporate environments;
- Experience in delivering strong customer service;
- Experience preparing and managing service charge budgets;
- Sound technical awareness and a strong track record in health and safety, compliance and contractor management;
- Experience in stakeholder management and project management, to ensure clear communication and coordination throughout project works;
- Proficiency in financial management, including forecasting, variance reporting, procurement and cost management;
- Experience maintaining building operations during refurbishment or significant works;
- The confidence and interpersonal skills to manage stakeholders, guide expectations and deliver against commitments.
You will bring a professional, proactive approach, sound judgement and the attention to detail needed to deliver consistently high standards across both the building and the client's workplace.
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