Academia The Technology Group in London seeks a Problem & Service Delivery Manager to drive service quality, reduce recurring incidents and improve ticket management across client environments. Based on ITIL best practice, this role owns the Problem Management process and works with engineers, managers and senior stakeholders to ensure effective end-to-end ticket handling.
You will lead structured investigations, coordinate actions, monitor trends and coach teams to improve documentation,
#J-18808-Ljbffr
This opportunity is for the Senior IT Service Delivery & Problem Manager role at Academia Group.
We invite applications for the Senior IT Service Delivery & Problem Manager position located in Greater London, England, United Kingdom.
The following role is for a Senior IT Service Delivery & Problem Manager with Academia Group.
Our group is growing, and we are hiring a Senior IT Service Delivery & Problem Manager in Greater London, England, United Kingdom.