We are seeking an experienced Production Support / Site Reliability Engineer (SRE) to ensure the stability, availability, and performance of enterprise applications and infrastructure. The role will focus on production incident management, monitoring, on-call support, troubleshooting, root cause analysis (RCA), and operational automation.
The ideal candidate will have strong experience supporting business-critical production environments, managing high-priority incidents, coordinating technical teams during service disruptions, and implementing proactive measures to improve system reliability and operational efficiency.
Key Responsibilities
- Monitor production applications, infrastructure, and services to ensure availability, performance, and reliability.
- Manage end-to-end incident response, including identification, triage, prioritization, escalation, resolution, and closure.
- Provide on-call and after-hours support for critical production incidents.
- Lead incident bridges and coordinate developers, infrastructure, database, network, and application support teams during service disruptions.
- Troubleshoot complex application, infrastructure, connectivity, and performance issues.
- Conduct root cause analysis (RCA) for recurring incidents and major production outages, and drive corrective and preventive actions.
- Configure and maintain monitoring, alerting, logging, and observability tools.
- Develop and maintain operational runbooks, support procedures, incident reports, and knowledge documentation.
- Automate repetitive operational tasks, health checks, incident response, and recovery processes using scripting and automation tools.
- Identify service reliability risks and implement improvements to reduce incidents, downtime, and mean time to resolution (MTTR).
- Manage production changes, deployments, releases, and operational readiness in coordination with DevOps and engineering teams.
- Track operational KPIs, including availability, incident trends, MTTR, SLA compliance, and service performance.
Required Skills and Experience
- 5–10+ years of experience in Production Support, Site Reliability Engineering (SRE), or Application/Infrastructure Operations.
- Strong experience managing production incidents, major incident bridges, and on-call support.
- Hands‑on expertise in monitoring, alert management, troubleshooting, and root cause analysis.
- Experience supporting enterprise applications and business‑critical production environments.
- Strong understanding of Linux/Windows systems, networking, databases, APIs, and application architecture.
- Experience with monitoring and observability tools such as Splunk, Dynatrace, Datadog, Prometheus, Grafana, or ELK.
- Scripting and automation experience using Python, PowerShell, Bash, or similar languages.
- Understanding of ITIL processes, incident management, problem management, and change management.
- Strong communication, coordination, analytical, and problem‑solving skills.
Preferred Skills
- Experience with cloud platforms such as Microsoft Azure or AWS.
- Exposure to Kubernetes, Docker, microservices, and distributed systems.
- Experience with CI/CD pipelines and DevOps practices.
- Knowledge of SRE principles, SLIs, SLOs, SLAs, and error budgets.
- Experience implementing operational automation and reliability improvements.
Security Clearance Requirement
Security clearance is a project‑specific requirement and may be required depending on the nature of the client engagement. Candidates may be required to obtain or hold valid UK Security Clearance (SC) for specific projects, subject to client and project requirements.
ABOUT BRICKRED SYSTEMS
BrickRed Systems is a global leader in next‑generation technology consulting and workforce solutions, specializing in delivering high‑quality talent across digital, engineering, marketing, analytics, finance, operations, and business transformation domains. With a strong emphasis on innovation, scalability, and client success, BrickRed Systems helps organizations solve complex business challenges by providing skilled professionals across strategy, technology, creative, and operational functions. BrickRed fosters a culture of continuous learning, collaboration, and excellence, enabling professionals to contribute to high‑impact global initiatives while advancing their careers.
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