Connect is seeking an Operations Manager to lead a team of senior leads and technical engineers delivering 24/7 customer support. You will drive SLA delivery, performance reviews, and resource planning, while ensuring training and accreditation requirements are met.
You will run KPI driven reporting, support on-call rotations, and liaise with vendor and portfolio teams to improve processes. The role emphasizes collaboration, escalation handling, and delivering reliable service across managed
#J-18808-Ljbffr
As a Senior Technical Support Operations Manager, you will play an important part at Connect in City Of London, England, United Kingdom.
Please review the full job details above before applying.
If your experience matches this role, we encourage you to apply.
All applications are reviewed carefully by our team.
The position is based in City Of London, England, United Kingdom.