Airlines, OTAs and hotel groups scrutinise every penny of fuel spend, operating costs and room rates. Yet when it comes to payments, significant value is often hidden in plain sight. Declines. Interchange. Scheme fees. 3DS performance. FX. Payment method mix.
Behind every one of these sits data that tells a commercial story. The challenge is knowing how to uncover it, quantify it and turn it into meaningful action. At CellPoint Digital, we're looking for a Director, Payment Intelligence to help some of the world's leading travel brands identify and unlock value hidden within their payments ecosystem.
This is a newly created role and a unique opportunity to shape and build an important capability within our business. We're looking for someone who combines deep payments expertise with strong commercial acumen and the credibility to influence senior stakeholders across global organisations.
The role
This isn't a sales role. It's a strategic, client-facing consulting position focused on helping airlines, OTAs and hotel groups understand where their payments performance can be improved and what financial impact those improvements could deliver.
You'll lead diagnostics using real client transaction and commercial data, benchmark performance, identify optimisation opportunities and build robust ROI models that stand up to scrutiny. As a newly created position, you'll play a key role in shaping our Payment Intelligence offering, contributing to our methodologies, benchmarking capability and future growth strategy.
We're seeking someone who can hit the ground running from day one. You'll enjoy a high degree of autonomy, taking ownership of client engagements, leading conversations with senior executives and driving meaningful outcomes without requiring significant oversight.
While CellPoint Digital is a global and established organisation, we retain the pace, agility and entrepreneurial spirit of a fast-growing business. We move quickly, collaborate closely and expect our leaders to be hands-on, adaptable and comfortable wearing multiple hats.
What you’ll do
- Lead client-facing payment diagnostics, analysing transaction, commercial and cost data across acquiring, interchange, 3DS/SCA, FX and payment methods.
- Baseline and benchmark payment performance against relevant airline, travel and enterprise merchant peers.
- Build robust ROI models that quantify opportunities across authorisation uplift, interchange optimisation, soft decline recovery, FX optimisation and payment acceptance strategy.
- Translate complex findings into compelling business cases, executive presentations and strategic roadmaps.
- Present recommendations directly to CFOs, CTOs, Heads of Payments, Treasury leaders and other senior stakeholders.
- Act as the payments subject matter expert throughout client engagements, validating findings and supporting decision-making.
- Work closely with internal commercial, product and leadership teams to support client outcomes.
- Contribute to the development of CellPoint's benchmarking intelligence, methodologies and consulting frameworks.
- Help establish and evolve a market-leading Payment Intelligence practice.
What We're Looking For
You understand payments at a detailed level, but you're equally comfortable discussing commercial outcomes with executive stakeholders. You know how to interrogate transaction data, identify what matters and translate complex analysis into a clear, compelling story that drives action.
- 6+ years' experience in payments consulting, merchant acquiring, PSPs, payment strategy, interchange optimisation or related payments environments.
- Strong knowledge of card payments, interchange, scheme fees, authorisation flows, declines, 3DS/SCA and payment economics.
- Demonstrable experience building financial models and ROI cases based on complex datasets.
- Excellent stakeholder management and client-facing communication skills.
- Experience presenting findings and recommendations to senior decision-makers.
- Strong commercial acumen with the ability to identify opportunities that deliver measurable business impact.
- Ability to operate independently and confidently manage multiple priorities.
- A proactive, hands-on approach and the ability to thrive in a fast-paced environment.
- Experience working within travel, airlines, OTAs, hospitality or other high-volume card-not-present environments.
- Knowledge of BSP, ARC, GDS or broader travel payments ecosystems.
- Experience building, scaling or leading consulting, analytics or intelligence functions.
- Exposure to global payments optimisation programmes.
Why CellPoint?
At CellPoint Digital, we work with many of the world's leading airlines, travel brands and merchants, helping them modernise and optimise their payment strategies. In this role, your work won't disappear into a slide deck.
You'll have a direct line of sight between the opportunities you identify, the recommendations you make and the commercial outcomes our clients achieve.You'll join a talented and collaborative team, gain exposure to global clients and play a central role in building a strategically important capability within the business. If you're passionate about payments, commercially curious and excited by the opportunity to shape something new while working with some of the biggest names in travel, we'd love to hear from you.
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