A leading specialist insurance broker is optimising its customer onboarding and lifecycle monitoring processes on a leading enterprise CRM platform. They need an experienced Contract Business Analyst to turn complex insurance regulatory requirements (KYC, AML and CDD) into clear CRM functional design.
You’ll be the link between Compliance and Risk on one side and the CRM architects and developers on the other.
Key Responsibilities
- Requirements and user stories: Translate compliance policies into technical user stories, acceptance criteria and validation rules for a CRM implementation.
- UBO and entity mapping: Define relationship-mapping workflows to capture complex corporate structures, trusts and Ultimate Beneficial Owners.
- Integration specification: Document data mapping and functional requirements for API integrations with third-party screening engines (such as ComplyAdvantage, LexisNexis and World-Check) and e-IDV providers.
- Risk automation logic: Design the business logic for automated Low/Medium/High risk-tiering and Enhanced Due Diligence (EDD) triggers using workflow automation tools.
- Stakeholder management: Act as the main contact between Compliance/Risk teams and the CRM technical delivery team.
What You’ll Bring
- A proven track record as a Compliance or KYC Business Analyst within insurance.
- Strong, hands‑on experience delivering projects on a major enterprise CRM platform, ideally a financial services edition.
- Deep knowledge of AML/KYC regulations, PEPs, sanctions screening and corporate registry verification.
- Experience with API data mapping for third-party compliance verification tools.
- Confidence working with both senior compliance stakeholders and technical teams.
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