TripAdvisor, Inc. is seeking a Senior Real-Time Management Team Lead in Oxford. You will lead and develop a team of Real Time Analysts, ensuring adherence to SLAs across calls, emails, and chats.
You’ll also drive continuity planning and performance improvements while coordinating with NOC and remote centres. The role requires a minimum of 5 years in leadership within a call centre environment, strong KPI focus, and proficiency with NICE IEX and InContact.
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Join us at TripAdvisor, Inc. as our next Senior Real-Time Operations Leader in Oxford, England, United Kingdom.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the Senior Real-Time Operations Leader role in the description above.
We appreciate your interest in this position.