Job Description
Agentic Strategy & Advisory Manager, Song Service
CL7 - Manager
London
We areAccenture Song,the world's largest tech-powered creative group.For us, customer experience is not an add-on;it’sfoundational to who we are and how we empower our clients. As the world’s largest, most disruptive agency, we drive lasting growth for clients by helping them design, build, and run meaningful experiences that make people’s lives better, more productive, and more meaningful.
As anAgentic Strategy & Advisory Leadin Accenture Song Service, you will play a pivotal role in shaping the AI agenda forourclients at executive level,translating agentic capability into compelling business cases, measurableoutcomesand strategic roadmaps.
Our mission:
Is to help our clients to deliver exceptional human and agentic experiences that deliver simplicity, cost transformation, and an engine for growth.
Every interaction is a moment to resolve, deepen trust, build loyalty, anddemonstratethebrandpromise when it counts most.
Ifyou'relooking for a challenging career working in a vibrant environment with access to training and a global network of specialists, this is the role for you.
As a team
The Service practice sits within Accenture Song.Our vision is to deliver iconic client outcomesbyshapingexceptionalagentic experiencesthatdeliver cost transformation anddrivegrowth.We focus on:
- Reinventingcustomer serviceacross physical,digitaland AI-powered channels
- Designingfuture-ready service models, enabled by platforms,dataand automation
- EmbeddingGenAI, intelligent automation and decisioninginto customer service journeys and operations
- Supporting clients to define acustomer-first mindset, helping them shape their business and operating models
- Ensuringthe services we design deliverreal value for customers
- We work across the full lifecycle: from ambition and vision, through design and experimentation, toscaleddelivery and adoption.
Whatyou'lldo
Help shapeourclients’AI agenda
- Lead AI strategy engagements. Developexecutive-level narratives that connect agentic capability to commercial outcomes,linking agentic capability to growth,efficiencyand resilience
- Build business cases and AI investment frameworks for C-suite audiences
- Lead teams in collation ofdata and Business insights,identifyingandprioritisingvalue opportunities for clients
- Translate client CX requirements into actionable agentic strategies and delivery roadmaps
- Shape agenticprogrammeprinciples;ensuring the right ambition is set before delivery begins
- Provide a point of view of what AI can do to drive business growth
- Supportclient decision-making on AI governance, technologyselectionand operating model design
Deliver at scale
- Lead multi-workstream strategy engagements with clear governance and quality standards
- Mentorjunior team membersand drive quality of strategic output across the team
- Partner with data teams todirect analysis (of big data),collate and translate insights into strategic client value opportunities, taking accountability for benefits tracking and delivering measurable outcomes
- Craft data-driven narratives that resonate at C-suite level, translating complex analysis andvisualisationinto clear, actionable insight that shapes client decisions
- Collaborate closely with Forward Deployed Engineers, Experience Designers, ChangeLeadsand delivery teams to integrate strategy into broader transformationprogrammes
Grow people,capabilityand the practice
- Contribute to thought leadership, assets and accelerators in agentic strategy and AI
- Support sales,propositionsand go-to-market activity
- Develop the next generation of AI advisory talent within Song
- Encouragedevelopment of data skills and valuefocusedmindset amongst team members across levels
Experience Required
Significant experiencein management consulting, AIstrategyand/or digital transformation advisory.The most important thing for us is that you display the right mindset: we want strategic thinkers who can translate AI's potential into business reality, work comfortably at C-suite level, and bring genuine AI
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