We’re Kingfisher, A team made up of over 74,000 passionate people who bring Kingfisher - and all our other brands: B&Q, Screwfix, Brico Depot, Castorama and Koctas to life. Guided by our purpose Better Homes. Better Lives. For Everyone. We believe a better world starts with better homes, and we work every day to make that a reality. Join us and help shape the future of home improvement.
Job summary
We’re looking for an Engineering Business Operations Lead to ensure the function has the people, processes, governance and insight needed to deliver strategic priorities effectively. You’ll build a high-performing Operations Chapter, lead key operating processes and rhythms, and drive measurable organisational performance through OKRs, portfolio governance and continuous improvement.
Please note that this role can be based from Southampton, London Paddington or Yeovil with a minimum expectation of four days per month in the office.
Overview
We’re Kingfisher, A team made up of over 74,000 passionate people who bring Kingfisher - and all our other brands: B&Q, Screwfix, Brico Depot, Castorama and Koctas to life. Guided by our purpose Better Homes. Better Lives. For Everyone. We believe a better world starts with better homes, and we work every day to make that a reality. Join us and help shape the future of home improvement.
Job summary
We’re looking for an Engineering Business Operations Lead to ensure the function has the people, processes, governance and insight needed to deliver strategic priorities effectively. You’ll build a high-performing Operations Chapter, lead key operating processes and rhythms, and drive measurable organisational performance through OKRs, portfolio governance and continuous improvement. Please note that this role can be based from Southampton, London Paddington or Yeovil with a minimum expectation of four days per month in the office.
- Lead and develop the Business Management Operations Chapter, building the capability, skills and succession pipeline needed to support current and future priorities.
- Own the OKR framework and operating cadence, translating strategic priorities into clear, measurable outcomes and ensuring progress remains visible and on track.
- Define, govern and continuously improve key processes and ways of working, ensuring clear accountability, operational rigour and organisational effectiveness.
- Provide timely management information and insight across delivery, OKRs, risks, dependencies, resources and finances to support effective leadership decision-making.
- Manage operational budgets, forecasts and partner investment, ensuring strong financial control, evidence-based decisions and value for money.
- Lead the resolution of operational risks and issues, acting as a senior escalation point and driving timely recovery action where required.
- Partner across Product, Architecture, Portfolio, Finance, Procurement and People teams, aligning priorities, improving communication and resolving constraints to deliver end-to-end outcomes.
- Build and lead a high-performing, inclusive Chapter, setting clear expectations and providing coaching, feedback, performance management and career development.
What's the job
- Lead and develop the Business Management Operations Chapter, building the capability, skills and succession pipeline needed to support current and future priorities.
- Own the OKR framework and operating cadence, translating strategic priorities into clear, measurable outcomes and ensuring progress remains visible and on track.
- Define, govern and continuously improve key processes and ways of working, ensuring clear accountability, operational rigour and organisational effectiveness.
- Provide timely management information and insight across delivery, OKRs, risks, dependencies, resources and finances to support effective leadership decision-making.
- Manage operational budgets, forecasts and partner investment, ensuring strong financial control, evidence-based decisions and value for money.
- Lead the resolution of operational risks and issues, acting as a senior escalation point and driving timely recovery action where required.
- Partner across Product, Architecture, Portfolio, Finance, Procurement and People teams, aligning priorities, improving communication and resolving constraints to deliver end-to-end outcomes.
- Build and lead a high-performing, inclusive Chapter, setting clear expectations and providing coaching, feedback, performance management and career development.
- Proven experience of leading an Engineering Operations, or Technology Business Management function in a large, complex organisation.
- Proven ability to build, lead and develop high-performing, multi-disciplinary teams across a matrix organisation and multiple geographies.
- Proven experience of defining, implementing and improving operational processes, governance frameworks and organisational operating rhythms.
- Experience of establishing and managing OKRs, performance measures and reporting that connect strategic priorities to measurable outcomes.
- Strong technology operations experience, including workforce and capability planning, resource and supplier management, and a solid understanding of how Product, Engineering and Architecture work together.
- Excellent analytical and decision-making skills, with the ability to turn complex information into clear insight and action, navigate ambiguity, remove barriers and maintain momentum.
- Strong stakeholder leadership and communication skills, with proven ability to influence senior internal and external stakeholders, facilitate effectively and build collaborative relationships.
- Proven people leadership capability, including coaching, performance and talent management, succession planning, and creating an inclusive environment where colleagues can challenge, learn and succeed together.
How We Work
We believe in flexibility and balance. Our hybrid model blends home working for focus with time spent connecting and collaborating - whether in our offices or at offsite locations. On average within our Engineering team - 20% of your time involving in-person collaboration.
We value the perspectives new team members bring and encourage you to apply - even if you don’t meet 100% of the requirements.
What We Offer
An inclusive environment where your potential is limited only by your imagination. We encourage new ideas, support experimentation, and strive to create a workplace where everyone can be their best self. Find out more about Diversity & Inclusion at Kingfisher here
We also offer a competitive benefits package and plenty of opportunities to stretch and grow your career.
Diversity & Inclusion
Our customers come from all walks of life - and so do we. We’re committed to ensuring all colleagues, future colleagues, and applicants are treated equally, regardless of age, gender, marital or civil partnership status, ethnicity, culture, religion, belief, political opinion, disability, gender identity, gender expression, or sexual orientation.
Private Health Care
- Opportunity to receive up to family level cover with AXA. Join within three months of starting or at annual renewal in April. (This benefit is subject to Benefit In Kind taxation).
Kingfisher Pension Scheme
- Immediate eligibility through auto-enrolment. Contribute 8% to receive a max 14% from the Company.
25 Days' Holiday
- 25 days per annum plus bank holidays as stated in your contract (pro rated for part time colleagues).
Staff Discount
- 20% discount at B&Q and Screwfix. Eligible after 3 months service.
Kingfisher Share Incentive Plan (SIP)
- Share ownership in a tax efficient way. Save between £10 to £150 per month. Join at any time once three months service is reached.
Life Assurance
- x4 Salary plus benefit equal to value of your Retirement Account (if an active member of KPS-MP) or x1 Salary if not active member.
Bonus
- Competitive bonus scheme that aligns to work level of role.
Kingfisher Share Save
- Save with the option to buy Kingfisher plc shares at the end of a 3 or 5 year period. Offered annually. Three months service is required at the annual invitation date, normally in October.
Our Behaviours
At Kingfisher, being all-in means contributing fully to our ambitions, supporting one another, and helping create a culture where we succeed together.
Continuously curious. Listen to understand. Always improving.
We are brave
Aim high. Act with courage. Move with pace.
We win together
Lead with customer. Commit to deliver. Help each other win.
Our employees know us best. We wouldn’t be Kingfisher without them. So, we want to share what they think with you.
Development and progression is a high priority at Kingfisher, I’ve always felt well supported.
I’m proud to work for Kingfisher, I’ve had great opportunities that have enabled me to contribute to an exciting forward-thinking company.
Training & Development
There are so many ways you can grow, learn, and develop here at Kingfisher. At whatever pace suits you.
Conversations with senior leaders
Resources and tools to help you grow
Improving without instruments to help you learn is near impossible. That's why we make sure you have everything at your fingertips to find exactly what you need to keep growing.
Initiatives that measure development
With plans that ask you what you want to achieve and when you want to achieve them by, tracking progress and keeping development at the forefront of conversation is easy.
Find your path
The scale of group functions within Kingfisher is huge. That means you have the chance to build different career paths within multiple areas of the organisation.
Sharing is caring
We aren't selfish here at Kingfisher. Whatever your level of experience, you'll work with colleagues who are always welcoming and ready to share their knowledge whenever you need it.
Reach for the stars
So your ambitions are high? Good thing we have opportunities to find experiences in line with more senior roles and responsibilities. Here, you can evolve your career, no matter your level.
Why Kingfisher
We’re an innovative, international retailer on a journey to actively make a difference. Always striving to take that next step. You can be part of the difference. From bottom to top you can progress in a collaborative environment. So, why not Kingfisher?
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