Domestic & General Group is seeking a Contact Centre Resource Planning Senior Manager to lead enterprise-wide workforce planning and dialler strategy across our multi-site UK operation, with hybrid working options in Wimbledon or Nottingham. You will own forecasting, scheduling, routing and real-time optimisation to balance demand, service levels and cost.
The role requires strong stakeholder management, data-driven decision making and the ability to influence senior leaders across Operations,
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Join us at Domestic & General Group as our next Senior Manager, Contact Centre Workforce & Dialer Strategy in London Borough of Merton, England, United Kingdom.
Are you ready to take on the Senior Manager, Contact Centre Workforce & Dialer Strategy role at Domestic & General Group?
We would love to welcome a new Senior Manager, Contact Centre Workforce & Dialer Strategy to our team in London Borough of Merton, England, United Kingdom.