Domestic & General is seeking a Contact Centre Resource Planning Senior Manager to lead enterprise-wide workforce management and dialler strategy across our contact centre operations. You will shape end-to-end forecasting, scheduling, routing and dialler management to balance service, productivity and cost, across multiple sites.
You will lead sizeable teams, partner with Operations, Finance, HR and Technology, and provide senior stakeholders with scenario modelling and actionable insights to
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This role, Senior Manager, Centre Workforce & Dialer Strategy at PLC D&G Group Limited, could be your next career step.
We are looking to fill the Senior Manager, Centre Workforce & Dialer Strategy position at PLC D&G Group Limited in Nottingham, England, United Kingdom.
The Senior Manager, Centre Workforce & Dialer Strategy role at PLC D&G Group Limited is now open for applications in Nottingham, England, United Kingdom.