We believe in better. And we make it happen.
Better content. Better products. And better careers.
Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate.
We turn big ideas into the products, content and services millions of people love.
And we do it all right here at Sky.
The Software Engineering Manager (ServiceNow) is responsible for developing and implementing solutions for incident management, problem management, change management, service request management, and other ITSM processes in ServiceNow. The manager will create and maintain technical documentation, including design specifications, configuration, and deployment guides and will lead a team of ServiceNow developers to implement and maintain the platform. Manager will also work directly with the ITSM Product Owner to provide technical guidance and support with requirements definition and validation for ITSM related solutions and processes.
What you'll do - Lead the strategic development and implementation of ITSM automation solutions, incorporating ServiceNow platform to enhance the efficiency and effectiveness of IT service delivery and support.
- Manage and cultivate a team of ITSM Engineers, overseeing the design, construction, testing, and deployment of ITSM automation solutions.
- Collaborate with IT leaders, project managers, and stakeholders to identify automation opportunities, developing comprehensive automation roadmaps.
- Design ServiceNow ITSM automation solutions ensuring they meet organizational requirements and standards. Develop and maintain detailed technical documentation.
- Develop and manage relationships with external vendors and service providers, leveraging their expertise and technologies to support ITSM automation initiatives.
- Drive technical initiatives in collaboration with senior engineers across teams, ensuring seamless integration and alignment with organizational goals.
- Provide support during production issues, collaborating with cross-functional teams to ensure timely resolution.
- Continuously search for improvements in processes, enhancing software delivery and operational processes.
What you'll bring - Degree in Computer Science, Information Technology, or a related field and extensive experience as a ServiceNow Developer, Manager or Architect.
- Strong understanding of ServiceNow architecture, modules, workflows, forms, and integrations.
- ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) certifications are preferred
- Strong verbal and written communication skills to convey technical concepts to both technical and non-technical audiences.
- Proven ability to create and maintain comprehensive technical documentation, including design specifications, configuration, and deployment guides.
- Demonstrated commitment to staying updated on ServiceNow trends, features, and best practices.
- Proven ability to support, coach, and develop high-performing engineers through regular 1:1s and continuous feedback.
- Transparent, selfless, authentic, and committed to quality in every assignment
Team overviewGlobal Streaming TechnologyOur team develops and supports market-leading video streaming services, underpinned by state-of-the-art engineering principles. We do this at huge scale: for over 50 million customers globally, spanning NBCUniversal Peacock in the US and Sky, NOW and SkyShowtime across Europe. No matter the device, the time or the place, we make sure that our diverse audiences can easily find and enjoy whatever they want to watch, choosing from the world's best entertainment, news and sport.
The rewards There's one thing people can't stop talking about when it comes to
#LifeAtSky: the perks. Here's a taster:
- Sky Q, for the TV you love all in one place
- The magic of Sky Glass at an exclusive rate
- A generous pension package
- Private healthcare
- Discounted mobile and broadband
- A wide range of Sky VIP rewards and experiences
Your office space OsterleyOur Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers.
On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon.
LeedsLeeds is home to two Sky offices; our contact centre and digital tech hub at Whitehall, and our Central Square customer sales centre right at the heart of the city. Our modern spaces, with subsidised cafes and dedicated break-out spaces, provide a balance for our hybrid working teams. Need a break? You can blow off steam over a game of pool or table tennis, or stay fit with local gym discounts
Inclusion & how you'll workWe are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can.
We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process.
We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next.
But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet.
If you believe in better, we'll back you all the way.
Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
