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At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

About the Team

Your work days are brighter here.

About the Team

The Managing Partner is an individual contributor role that works as the executive services lead, assigned to one or more Premium or Strategic accounts. They help deepen and expand Workday's relationship with large global customers.

They are accountable for customer happiness, reference-ability of the customer throughout the lifecycle, and identifying up-sell opportunities.

About the Role

The individual will lead and coordinate Workday’s efforts across all lines of business (Sales, Pre-Sales, Services, Marketing, Product Management) orchestrating all Workday parties around a single, clearly articulated, three-year account/opportunity strategy

To achieve success, this professional will ensure three critical elements are in place:

A customer validated multi-year engagement roadmap Account & Opportunity Strategy Annual Plan

This person will assist in all phases of the life cycle (pre-sales, initial deployment and production) executing against the agreed governance model, which includes assigned Executive Sponsors at each phase.

They will be measured by growth in Sales and Services revenues, renewal rates, SKU attachment including Financials, and customer happiness. The targets and priorities are set with the Services and Sales Global and Regional Vice Presidents.

What You'll Be Doing

Orchestrate and owns the execution of the account strategy, incorporating sales, services, marketing, product and support other Workday organisations
You will work closely with the Account Executives in the sales teams, plus the Regional Sales Directors, to ensure appropriate alignment and use of extended customer network
Establish strong governance model between Sales & Services, with clearly articulated plans to develop new additional pipeline for the business
Accountable for day-to-day activities of Customer Base and Customer Success teams, on the accounts for customers in production
Provide oversight for all rollout activities for customers while in the initial deployment phase - the assigned Engagement Manager will provide day to day management
Coordinate all customer facing functions outside of ticket generated support requests, and direct implementation activity. This will include Executive Sponsor Engagement, regular visits to regional HQ (Dublin), and product management design workshops.
Find opportunities alongside Customer Base Account Executives and facilitate the journey from pipeline to delivery
Develop long term C-level relationships; build and lead strong joint governance model; acts as the primary point of escalation (outside of standard ticket process – but will have transparency of all issues)
Lead coordinated account planning and ensure Workday’s footprint is expanded with involvement of all relevant business areas and partners
Proactively identify customer problems and advise the customer towards self-sufficient Workday solutions
Drive Product and Services adoption and protect Premium Services revenue
Provide leadership around Value Management and Realisation exercise outcomes, enabling connection of the Value Realisation team
Quality Assurance of all Services contract amendments before final release

Key Objectives

Strategic focus on our highest revenue accounts at Executive level
Build account plans to support Workday and our Customers’ objectives
Executive management of feature adoption blueprint, to support up-sell opportunities
Partnership and innovation to support Design Partner Initiatives
Improved Executive and individual contributor alignment

About You

Basic Qualifications

8+ years’ experience of large account management, leading both account and delivery teams for software vendors or global SIs
5+ years of delivering / leading consulting engagements
5+ years of business experience in Sales and Consulting with sophisticated business IT solutions

Other Qualifications

Deep industry/domain expertise
Experience with long term planning of resources, technology and accounts
Ability to lead / prioritise multiple customers’ demands balancing customer happiness with revenue and profitability targets
Willingness to operate and assist at any level when required
Leadership abilities to empower and manage a matrixed team of individuals at multiple levels within an organisation
Outstanding interpersonal skills
General understanding of software license contracts and delivery of associated services
Experience with transformation projects and Workday.

Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.

Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.

Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!

Join our talent community and receive the latest Workday news, content, and be first in line for new job opportunities.

Want Information about Workday Benefits?

Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!

Being a Great Place to Work

Are you interested in contract opportunities at Workday?

With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

About Workday

At Workday, our employees have always been our number one Core Value. We understand that everyone has unique experiences and perspectives which is why our mission is to create a safe space where all people and ideas are welcomed. Our commitment to value inclusion, belonging, and equity (VIBE) and creating a brighter workday for all is the cornerstone of all we do. Join us!

Workday is a leading provider of enterprise cloud applications for finance and human resources. Founded in 2005, Workday delivers financial management, human capital management, and analytics applications designed for the world's largest companies, educational institutions, and government agencies. Organizations ranging from medium-sized businesses to Fortune 50 enterprises have selected Workday.

Workday is proud to be an equal opportunity workplace. Individuals seeking employment at Workday are considered without regards to age, ancestry, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws.

Further, pursuant to applicable local ordinances, Workday will consider for employment qualified applicants with arrest and conviction records.

We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us.

Workday is committed to providing reasonable accommodations for qualified individuals with disabilities, disabled veterans, and others during our application process. If you need assistance or an accommodation due to a disability or for religious reasons, contact us at accommodations@workday.com.

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Workday, Inc.

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