Job Description

VoCoVo specialises in innovative communication solutions tailored for businesses, particularly within the retail sector. Our flagship products are designed to create a connected store experience, facilitating seamless communication among retail staff to enhance efficiency and elevate customer service. We empower teams to collaborate effortlessly and achieve their retail goals.

With over 250,000 users across more than 10,000 locations in 21 countries, and recognition as one of the top 100 best small-to-medium size businesses to work for, join us on our journey!

Join our team and work directly with customers to customise VoCoVo systems to their needs. Provide technical support, assisting our partners with advanced system diagnostics and issue resolution. Additionally, ensure the highest standards by supporting the VoCoCare warranty policy. Please note, to apply for this Technical Support Specialist position you must be based in the UK and have the legal right to work in UK.

This role is hybrid and requires 1 day per week working from our office in Shipton-Under-Wychwood OX7 6XU.

Requirements for Technical Support Specialist

Proficiency in technical software and firmware, with a strong level of expertise.
Previous experience working with Linux and in a telco/telephony environment is highly desirable
Strong organisational skills and effective time management abilities.
Exceptional communication skills, demonstrating professionalism in all interactions.
Prior experience in technical customer engagement is essential.
Experience with telephony/telco integrations, SIP, trunk, PBX is highly desirable.
Experience with Zendesk is a nice to have
Capability to effectively train others in technical domains.
Keen attention to detail to ensure accuracy and precision.
You enjoy solving complex customer problems

Responsibilities as Technical Support Specialist

Develop configurations for VoCoVo solutions to meet customer orders.
Provide technical support to customers via phone, email, and tickets.
Conduct warranty assessments
Maintain accurate records and logs as necessary.
Manage VoCoCare spares stock to ensure availability.
Communicate product quality and improvement measures to the Research and Development team.
Serve as the product expert for all VoCoVo systems.
Act as a VoCoVo systems Power User.
Offer technical out-of-hours support for critical business situations.

Salary
Salary range: £38,000 - £41,000 per year

Benefits

25 Days Holiday + Bank Holidays (increases with years of service)

Option to Buy or Sell 5 days holiday each year

Sick Pay - 8 weeks full pay, 4 weeks half pay

Life Assurance - (4 times basic pay)

Private Medical Insurance

Employee Assistance Programmes (EAP)

Cycle2Work Scheme

Electric Car Green Salary Sacrifice Scheme

Enhanced Maternity & Paternity Package

Child Care Scheme

Training & Development

Company Organised Events

Pension (Royal London Group) 5% Employer Contribution Matched

Apple MacBook, Wireless Magic Mouse and Keyboard, Monitor and Headphones

Company Values

Embracing VoCoVo's 'VOICE' Values is important to us, shaping our collaborative and innovative culture.

VALUED
Our Colleagues, Customers, and Stakeholders are valued; treated with respect, empathy,
and operate with honesty and integrity
ONE TEAM
Collaboration of all for VoCoVos happiness and success
INNOVATION
Our products are constantly evolving to tackle the pain points of retailers across the globe
CUSTOMER FOCUSED
Our customers love VoCoVo at every level, every interaction with us is frictionless, and we are integral to their operations
EMPOWERED
Our people are empowered to do the right thing and make decisions without loads of red tape

If you feel this could be the right fit, apply now!

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Vocovo

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Technical Support Specialist