This is a high profile operational role to provide oustanding customer service for a major account. This will include all aspects of multi modal forwarding therefore relevant experience at this level is required. This role provides excellent visibility within the business. My client is a multinational organistaion with a great culture and they are extremely supportive of career development for ambitious and succesful employees. Business

To deal with all aspects of International and Domestic freight movements in support of the Operations team
To act as a conduit between customers and suppliers to ensure all needs are met within the specified delivery times.
To create customs declarations in line with HMRC and current legislation ensuring compliance in the process
To ensure COD payments are collected prior to movement/delivery of goods.
To liaise with overseas offices for shipment movements, taking responsibility for monitoring progress and keeping the customer advised of the status.
Providing lead information to other offices in the UK where relevant
To perform any other duties not defined in the job description as reasonably requested / expected by the Company Customer Service
Liaising with customers both on the telephone and potentially face-to-face about collections/deliveries of International Freight movements
To ensure “Best in Class” customer service is always delivered.
Liaising with the customer to determine other opportunities for new lanes/activity.
Listening to customers if they have issues and either handling the problem effectively, or escalating if required and ensuring all issues are followed up. Technical
Minimum of 5 years’ experience in a Multi-Modal position with current hands-on experience.
Educated to GCSE standard (minimum of 5)
Ability and confidence to deal with difficult customers if the need arises.
Ability to consistently meet deadlines in a timely manner.
Business
IT literate (ability to utilise MS Office tools such as Word, Excel, etc.)
Commercial awareness is essential in this role.
Knowledge of EDI Operating System would be an advantage. Personal Attributes:
Solid communication skills, demonstrable major client experience, results driven, a positive outlook and self-motivated.
Level of Authority
Operational
Effective Time Management skills
Effective organisational skills with significant focus on attention to detail
Ability to effectively communicate at all levels both internally and with clients

Tracker Recruitment Ltd

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Senior Freight Forwarder