Job Description

Job Title: Assistant General Manager (AGM)

Location: The Walled Garden, Chorley Road, West Wycombe

Overview:

The Walled Garden is an exciting, fast-growing business that has been welcoming guests for almost two years. Combining a busy premium café, versatile event spaces, Clara’s Corner (our premium children’s soft play), and stunning scenery, we’re quickly becoming a go-to spot for all. Whether it is a wedding, street food event, community gatherings, kids parties or classic car meets - we are the place to visit!

As we continue to grow, we're looking for a creative, enthusiastic individual to climb onboard as our Assistant General Manager (AGM). The position will sit within our senior management team to help take us to the next level by ensuring exceptional service across the site and playing a key role in our ongoing success.

Key Responsibilities:

Operational Management: Oversee and assist in daily operations of the café, ensuring the offering is fantastic and the staff and building are prepped.
Standards & Quality Control: Lead from the front - upholding the highest standards of service, from food quality and presentation to customer service and cleanliness.
Event Execution: Assist in the execution of events, making sure all elements run seamlessly, from setup to teardown.
Team Leadership: Train, supervise and inspire staff, helping to maintain a motivated and positive working environment.
General Manager Support: Assist the GM with scheduling, staff training, budgeting, and day-to-day management tasks assigned.
Customer Relations: Build strong relationships with the community, addressing feedback and ensuring exceptional experiences.
Site Maintenance: Ensure all areas, including the grounds, car park, and public restrooms, are kept in top condition for guest safety and enjoyment - with any maintenance issues dealt with swiftly!
Email & Communication Management: Respond to customer and client emails in a timely, professional manner, managing bookings, inquiries, and other communication.
Software Usage: Use relevant software for managing bookings, staff schedules, event planning, and inventory control to ensure smooth operational flow.
The ideal individual is...
Observant: enough said - this role requires heads-up managing... Whether it’s assisting someone down a step with a buggy, topping up the toilet roll or identifying a wasps nest!
Creative & Enthusiastic: You bring passion, energy, and fresh ideas to your work, enjoying a fast-paced, dynamic environment.
Experienced in street food or events: You’ve got experience managing events and have worked with pop-ups or street food vendors, giving you a strong understanding of creative service setups.
Barista & Alcohol Trained: You’re comfortable with barista duties and have experience serving alcohol, with full knowledge of UK licensing laws (personal licence preferred).
Family-Friendly: You thrive working around children and families, especially in settings like Clara’s Corner, and enjoy fostering a welcoming, inclusive environment.
Aware of staff culture: You’re a natural leader who supports your team, creating a positive and fun workplace where everyone can succeed. This one is important - we have a great staff culture at the Walled Garden and are damned proud of it!
Tech-Savvy & Organised: You’re comfortable using software to manage schedules, bookings, and other operational needs, with great attention to detail.

Job Benefits:

Free food and hot drinks during shift
50% off-duty discount
Free parking on-site
Great work-life balance, (with mainly daytime shifts and occasional event evenings)
Bonus scheme (details confirmed at later stage)

How to Apply:

If all of this sounds like you - please apply with a brief cover letter & your CV!

The Walled Garden, West Wycombe

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Assistant General Manager (AGM)