Part Time Office Administrator Location: Farnham, Surrey Who we are We are family-based company established over 30 years ago with the aim of providing crane solutions in the construction industry. The company has grown through the exceptional service that we provide all of our customers. You will join a very supportive team with a strong focus on quality, timeliness and customer service. All training will be provided, but certain personal skills are important. As a person you are polite and professional, thorough and accurate, with good verbal communication skills. You are courteous, punctual, efficient and with a willingness to learn new systems. Experience working in a busy office environment is required, as is experience in dealing with customers and working in a team. Daily Tasks

Assisting the hire desk manager with daily tasks, sending emails, updating our customer database and collating information for drivers
Answering inbound calls and assisting customers with specific enquiries and job bookings
Provide a high level of personalised customer service at all times
Responding to email enquiries in a timely manner
Producing quotes on our quoting system
Booking hotels
Booing in Van MOTS
Booking in holiday requests
Booking in site visits
Updating any training requirements
Driver card renewal
All other reasonable duties as and when required. Essential Requirements
Excellent communication skills
Excellent team player
Proactive
Previous experience within customer service
Good computer skills
Ability to multi-task and work on your own initiative in a busy environment
Excellent organisational skills
Attention to detail
Good interpersonal skills Job Type: Part-time, Permanent 12.00 pm-18.00pm - Monday to Friday 23 days holidays plus bank holidays pro rata Salary on application

Terranova cranes Sales ltd

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Office Administrator