Job Description

IT Service Delivery Manager – Wigan – Permanent - £45,000 - £55,000

An experienced IT Service Delivery Manager is sought for a client based in Wigan. Due to new client wins, the business is investing in their team to ensure a high service level is delivered to their ever-growing customer base. The Service Delivery Manager is a crucial role to ensure the efficient delivery of services. The purpose if the role will;

Focus on Client Relationships
Service Quality Assurance
Service Improvement
Performance Monitoring
Act as a single point of contact for customer escalations

As the IT Service Delivery Manager, you will report into the Head of Service Delivery and work closely with stakeholders from a number of teams within the IT Support Team. The main duties will include the following;

Client Relationship Management – ensure clients receive a high-quality service addressing any issues that might arise during delivery
Service Quality Assurance – Oversee the quality of services ensuring they meet the established standards
Service Improvement – Identify opportunities for efficiency or service improvement with a focus on cost reduction without a drop in quality
Performance Monitoring – Monitor the performance of Service Teams and track KPI’s to ensure effective delivery
Problem Resolution – Work closely with clients to identify and address potential problems proactively

To be considered for the role you must:

Have experience working as a IT Service Delivery Manager within a multi-client role
Fantastic knowledge of service and application delivery
Experience of ITIL processes and service delivery software
A good understanding of Project Management principles

To discuss this exciting opportunity in more detail, please APPLY NOW for a no obligation chat with your TalentBank Technology Consultant. Additionally, you can contact Matt Hudson, by exploring the TalentBank Technology website.

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