Job Description

A Complaints Handler / Manager is needed to join a dedicated and professional housing services team. Expect to play a key role in ensuring our properties are managed and maintained to the highest standards across the organization. You will be joining a passionate team that is committed to delivering top-notch service and continuous improvement.

For years, Amicus Trust has been a leader in providing safe and secure housing solutions. We pride ourselves on our commitment to quality, compliance, and exceptional resident satisfaction. We now have a fantastic opportunity for an experienced Complaints Manager to join our team and help us continue to set the standard in our sector.

Working at the heart of our operations, the Complaints Manager will take charge of ensuring that all aspects of housing management, compliance, and complaints resolution are handled with the utmost care and efficiency. Whether you are updating the Risk Register, producing key performance reports for the board, managing safeguarding compliance, or addressing complaints from residents, you will be crucial in maintaining the high standards we are known for.

To qualify: You should be a detail-oriented and experienced Complaints Handler / Complaints Manager / Compliance Manager / QA Manager / Housing Manager / Complaints Coordinator or similar, who can demonstrate:

Proven experience in quality assurance, compliance, or a related field.
Strong understanding of national and international standards and legislation.
Excellent communication and presentation skills.
Experience in handling complaints and resolving issues effectively.
The ability to manage multiple tasks and meet deadlines.
Proficiency in using information technology systems.
Experience in housing management or a related field (desirable).

This is an outstanding opportunity for a Quality Assurance / Complaints Management professional looking to advance their career in a progressive and supportive organization. We will reward you with a competitive salary, 25 days annual leave plus bank holidays, time off in lieu, travel expenses, comprehensive training courses and more.

Join us at Amicus Trust and help us continue to make a difference, one home at a time.

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COMPLAINTS HANDLER / MANAGER