Housing Benefits Liaison Officer
Location: Chertsey, KT16 0AD
Salary: £24,204.54 - £30,799.08 per annum, DOE
Contract: Full-time, permanent – Monday-Friday (9am-5pm)
At Social Park Housing Ltd, we owe our success to the reputation and efficiency of our niche business!
To help maintain and grow this standard, we are seeking an experienced Housing Officer to provide a day-to-day community-based management service for all residents at the Traveller Sites.
Housing Benefits Liaison Officer – The Role
The successful candidate will play an integral role managing the Traveler tenants within the boroughs throughout the UK and will also be a first responder to reports of unauthorised encampments.
Please note that this job description is not exhaustive and additional responsibilities may be assigned as needed.
The role involves undertaking a wide range of duties which include but are not limited to:
Responsibilities;
• Take ownership for a patch of properties and working with customers to ensure efficient tenancy and leasehold management including letting empty homes, income maximisation and arrears management.
• Undertake day-to-day tenancy management work covering all geographical areas of our housing stock.
• Supporting customers to help them claim the benefits they are eligible for. Checking that benefits are paid each month by the benefit provider. Contacting Councils for Housing Benefit claim/Universal Credit to rectify payment issues.
• Working with the Repairs Team to ensure customers' homes are safe in relation to gas and fire safety and repairs are carried out effectively and delivering agreed actions.
• Working proactively with customers, managing expectations, to ensure that they are able to have successful tenancies and have a positive view of their environment and landlord.
• Managing the rent arrears process.
• Delivering improved performance on key indicators including customer satisfaction, letting empty homes and income collection.
• Deal with enquiries and requests from tenants, including but not limited to processing requests for mutual exchanges, successions, and rent arrears management.
• Ensure tenants comply with the terms of their tenancy and instigate proceedings where appropriate
• Liaise with Rent Officers to carry out all necessary annual tenancy visits, taking appropriate action to ensure that properties are kept in good condition required by the tenancy conditions, advising tenants of the level of work required by them prior to vacating the property to avoid recharges.
• Maintaining a waiting list and allocating vacant pitches in accordance with the Allocations Policy and Pitch Standard.
• Serve as a liaison between the organisation and external parties, such as clients, vendors, and community partners.
• Coordinate and facilitate communication between different departments within the organisation.
• Provide support and assistance to clients, ensuring their needs are met in a timely and satisfactory manner.
• Utilise Landlord Vision software to manage client information and track progress.
• Assist with crisis management situations, including coordinating resources and implementing appropriate interventions.
• Conduct motivational interviewing sessions to assess client needs and develop action plans.
• Strong communication and interpersonal skills to effectively interact with clients and stakeholders.
• Proficiency in Yardi or OneSite software for data management and reporting purposes.
• Knowledge of crisis management techniques and ability to remain calm under pressure.
• Familiarity with motivational interviewing techniques to support clients in achieving their goals.
• Ability to work independently and as part of a team, demonstrating strong organisational skills.
Housing Benefits Liaison Officer – What we need from you
Skills and Experience;
• At least 2 years’ experience within a Housings Benefit environment is preferred.
• UK Drivers License
• Your Own Vehicle
If you feel you have the necessary skills and experience to be successful in this role click on “APPLY” today, forwarding an up to date copy of your CV for consideration in the first instance.
No agencies please

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