Job Description

Introduction

The Small Luxury Hotels of the World (SLH) brand is managed by Small Luxury Hotels of the World Management Ltd.

We are searching for a Training Executive for our London office and shall report directly to the Head of Training Worldwide.

The ideal candidate will provide crucial support in creating and updating learning materials, content (on the hotelier portal) and email communication as well as assisting with the efficient running of all integrations with the hotelier portal and overall general administration.

You should also be able to demonstrate the ability to deliver and facilitate training across multiple countries and cultures. We require this person to have an abundance of enthusiasm, have a creative flair, flexible in nature, a willingness to learn new things and a good eye for detail.

Key Responsibilities:

•\tLiaising with all SLH departments and maintaining the hotelier extranet (mySLH.com) hosted by Umbraco CMS.

•\tSupporting hotelier and staff queries relating to the hotelier extranet and raising cases with our digital service provider.

•\tParticipating at our weekly meeting with our web agency, writing up meeting minutes and following up on action points.

•\tProviding ongoing support in the projects regarding mySLH.com enhancements, testing new releases on staging and production.

•\tRunning reports and managing our client database in Salesforce CRM.

•\tCreating Salesforce triggered sends in Marketing Cloud Connect.

•\tSetting up access to all distribution tools and the company conferencing tool for all new employees and carrying out introductory training sessions.

•\tAuditing the system every month, troubleshooting, and removing inactive members.

•\tSupporting with embedded Tableau administration and updating contacts within the entitlement table.

•\tAssisting with updating training guides and videos, using Camtasia, PowerPoint, Adobe Products.

•\tScheduling, preparing and hosting online webinars.

•\tProofreading documents, training guides and content pages.

•\tEnsuring all training videos, documentation and presentation have a consistent SLH branded format.

•\tAssisting the Head of Training Worldwide in producing dedicated training courses, training guides and newsletters.

•\tContinuously developing and acquiring sound knowledge of all SLH and hotel systems.

•\tEnsuring we are always one step ahead in terms of the SLH reservation system (SynXis CR) updates and enhancements by reviewing documentation as soon as they are issued to us.

•\tTesting new enhancements, creating, and updating guides/webinars and delivering training to our employees and hotel members.

Knowledge & Behaviour:

•\tHigh degree of competency with adult learning concepts, practices, and procedures including the design of instructor led training and delivery of content with strong facilitation skills via Zoom or face to face in a boardroom environment.

•\tAbility to manage content, users and upload content onto the CMS.

•\tMust be familiar with training methodologies.

•\tGood knowledge of Microsoft Word, Excel and PowerPoint.

•\tFront of House customer service experience and/ or Reservation & Revenue experience in the hotel industry is desired but not essential.

•\tHighly organised and self-motivated. Must be a team player with a strong ability to self-manage.

•\tPreferably qualified with a bachelor’s degree and with at least 3 years’ experience in the hotel industry (preferably within the luxury sector).

•\tFluent in English and with a second language preferable.

•\tExcellent communication skills both verbal and written.

•\tAttention to detail.

•\tGood knowledge of Salesforce desirable

•\tExcellent time and workload management skills; ability to prioritize.

•\tEnthusiastic and positive attitude.

•\tMust be able to troubleshoot basic IT issues related to the training tools in use.

•\tSome travel may be required.

Place of Work

•\tOffice Based (Flexible working hours) in Victoria, London, UK.

Small Luxury Hotels of the World™ (SLH) is the most desirable community of independently minded travellers and independently spirited hotels in the world. We turned the luxury boutique hotel into a phenomenon and selected the distinctive, the diverse and the downright delightful. People, places and experiences with individual character, intimate charm and inherent class.

We've personally visited, vetted, and verified over 570 hotels in more than 90 countries. We are envisioning a future where people experience the world with intention, experience its intensity and protect its integrity. Be part of the community.

Small Luxury Hotels of the World

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