Bookings Administrator

We are looking for a Booking Administrator to join our languages team.

The Booking Administrator will be the first point of contact for clients seeking interpreting services and for the interpreters. You will play a key role in ensuring the smooth running of our day-to-day operations, including services to be booked, scheduling appointments, requesting interpreter/translator availability, confirming bookings, making amendments as required, and filling short-notice emergency bookings.

Key Duties:

Process bookings and inquiries efficiently in a fast-paced environment
Schedule appointments for interpreters
Answer the telephone and be the first point of contact for clients and interpreters
Provide and maintain excellent customer service
Manage interpreter/translator availability
Confirm bookings and make amendments as required
Fill short-notice emergency bookings
Perform filing and general office administration tasks

You Must:

Be a confident, self-motivated individual with a friendly and personable manner
Be able to multi-task under pressure, manage time effectively, and prioritise tasks
Be a strong verbal and written communicator
Be confident speaking over the phone with clients and interpreters
Be proficient in Microsoft Office Suite (Word, Excel, Outlook)
Be highly organised, accurate, and pay great attention to detail
Be able to work as part of a team, but also independently when required
Have a flexible and supportive attitude towards your job role and team members

Benefits:

On-site parking
Opportunities for career growth within the company
Christmas bonuses
Monthly lunches

This is a full-time, office-based position with full training provided.

After completing the full training program, there may be opportunities for flexible work arrangements, including remote work.

Please note that only shortlisted applicants will be contacted for an interview

Silent Sounds Communications Ltd

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