Job Description

An exciting opportunity for a Sales Consultant at our Grand Seiko New Bond Street boutique - showcasing the full Grand Seiko collection, as well as a Seiko showroom and private lounge, housing the rarely seen Credor designs.

BASIC PURPOSE OF JOB:

To provide a timely, welcoming and courteous reception to all visitors. To help customers identify and purchase products they desire, ensuring high levels of customer satisfaction through excellent sales service and by developing long lasting relationships with clients. Other duties include stock control and merchandising. The goal is to provide high class customer service and to increase company’s growth and revenue through sales maximisation.

MAIN TASKS:

Working towards achieving store targets and personal KPI's
Driving CRM and ensuring CRM database is maintained and updated consistently
Ensuring client data is collected and stored appropriately
Maintaining outstanding store condition and visual merchandising standards
Ascertain customers’ needs and wants and deal with queries
Working within established guidelines, particularly with brands.
Booking in customer repairs and communicating with the Service Centre regarding the repair status and outcome
Administration of e-com Website, checking systems for stock availability and liaising with warehouse and courier companies, aiming to deliver the item to the customer within 2-3 working days.
To be aware of security within the boutique and to be always mindful of any potential fraudulent activity
Actively be involved in the receiving of new shipments

Seiko UK Limited

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