Job Description

The Company:

We are a founder led and owned British heritage leather goods and accessories brand. Born over 45 years ago, we have been designers, manufacturers, wholesalers and retailers, and like our products, we hope we get better with age. Constantly developing new product ranges, investing in new systems, and with a new operational home and Distribution centre, we don’t stand still; so why not come and join us and make your mark.

The Role:

You will be responsible for the smooth running and success of both our Radlett & St Albans stores. Providing and inspiring excellent, on-brand customer service to drive and exceed sales targets. Managing operational functions and developing the teams to ensure maximum profitability and compliance with all company procedures.

Location:

Radlett & St Albans (both set in beautiful rural locations)

Reporting to:

Senior Retail Manager

Working hours:

5 days/ 37.5 hours per week, across Monday-Sunday and as necessitates the fulfilment of the role

Experience required:

2 year+ store management experience within the luxury retail sector

Character and Skills:

Strong communication skills, both verbal & written

Exemplary sales and customer service skills

Ability to build great relationships with internal teams and customers

Current driving licence and car driver

Demonstrates drive to achieve/exceed all set targets

Strong commercial acumen

Knowledge and understanding of luxury retail

Good organisation and administration skills

Problem solving skills eg customer resolution

Ability to work under pressure

Experience in training and mentoring staff

High standard of personal presentation

Strong stock management skills

A keen visual merchandiser with a critical eye

MAIN DUTIES & RESPONSIBLITIES TO INCLUDE BUT NOT TO BE CONFINED TO:

Sales and Service Generation:-

Achieve sales goals by forward planning and maximising opportunities
Set and monitor store targets daily and weekly in agreement with Senior Retail Manager
Always maintain adequate sales floor supervision ensuring excellent customer service & appropriate security
Commercially driven to achieve all KPI & sales targets
React promptly and efficiently to changing patterns of footfall in order to optimise trade
Ensure company loss prevention procedures are adhered to
Develop strong customer relationships and loyalty and inspire this amongst the team
Work closely with the Marketing department in relation to any marketing initiatives and all point-of-sale materials
Regularly review and feedback relevant competitor activity

Staff Management:-

Manage the development of the team members, using Company training programmes to foster effective use of the customer service toolkit to improve selling skills, product knowledge etc
Ensure all company procedures are adhered to
Motivation of team to meet goals, supporting short- and long-term team incentives
Regularly review performance of team through kpi’s, structured reviews and appraisals
Manage all staffing administration including rotas, staff holidays, holiday cover and sickness etc within budget
Responsible for the recruitment and development of store Team Members

Store Standards:-

Ensure store presentation & standards meet company requirements including full routine maintenance
Maintain high standards of cleanliness and organisation within the store
Ensure visual merchandising remains in line with Company guidelines, applying critical observation and making recommendations for VM improvement
Apply critical observation and give recommendation for VM improvement
Ensure compliance of company dress code

Operations

Responsible for accurately and timely completion of all store admin and reports
Facilitate accurate deliveries, including identification and reporting of any discrepancies etc
Manage accurate and efficient stock management, carrying out bi-annual store stock takes within company guidelines to minimise stock variances
Effectively oversee customer queries/complaints relating to any exchanges, credits or refunds
Maintain all store safety standards and all assessments relating to health & safety

OSPREY LONDON

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Store Manager - Radlett and St Albans