About You

We are looking for a Head of Operations who is pragmatic, data-driven, and has high attention to detail. You will be expected to provide leadership internally, manage supplier relationships and negotiations, and work closely with senior management to problem-solve emerging issues while contributing to overall strategy.

This is a fantastic role for the right person as it combines joining a successful business operating at scale, with huge ownership and the opportunity to shape the organisation as we grow.

Experience in operations at a consumer-facing business - ideally leading a function, setting priorities, and making decisions with imperfect information.
Pragmatic, happy to get stuck in and do the work yourself when needed.
A confident communicator who can hold their own with internal management and senior external relationships.
Instinct to use data to identify and understand problems, set goals, and then test and measure outcomes.
An ambitious mentality, looking to drive up standards and push us to the next level.

About OpenRent

OpenRent is the way people rent property online. Our platform empowers landlords and tenants to arrange successful tenancies quickly, cheaply, and efficiently. We’re dedicated to fixing an industry tarnished by rip-off agencies. Thanks to an unrelenting focus on technology and the customer experience, we now let more properties than any high street agency in the UK and continue to grow rapidly.

Although we’ve grown our user base to a vast 6.8 million users, we’re very much of the startup mindset - a close-knit team looking to transform an industry and have fun while we’re doing it. This is a fantastic opportunity to join a small team who are having a huge impact and building a household name brand.

About The Role

We want you to take overall charge of operations across our full suite of products, reporting directly to the founders.
Be the go-to person for big/complex issues across customer support, compliance, and supplier relationships.
Prioritise areas of the business where we can drive up standards - identifying where we need to add capacity, create processes, or build out products to improve the customer experience.
Ensure that operational priorities are communicated within the senior team and across the business.
Have a tangible impact on a product that solves real-world problems and transforms the experience of the rental market for our 6.8 million users.

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OpenRent Ltd.

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Head of Operations