Job Description

About Layer8: Layer8 is a dynamic UK-based software startup on a mission to revolutionize the way flexible office operators and their managed technology service providers integrate and automate technology services within their buildings. We’re building a SaaS platform that simplifies and enhances network connectivity, Wi-Fi, access control, and more. Join us as an early employee and be a key player in shaping the future of our platform!

About the Role: We are looking for a Junior Technology Operations Manager who is passionate about technology and eager to learn. In this role, you will assist the CTO with a variety of tasks ranging from helpdesk support and service assurance monitoring to managing cloud infrastructure and supporting compliance efforts. This is a unique opportunity for someone at the beginning of their career to gain exposure to the day-to-day operations of a tech startup and quickly take on responsibilities that will accelerate their professional growth.

Key Responsibilities:

Provide first-line support for our helpdesk, responding to queries and resolving issues in a timely manner.
Monitor service assurance dashboards, error logs, and performance metrics, identifying areas that require attention or action.
Assist in the management of cloud infrastructure, including reporting on usage, budgets, quotas, and performance.
Contribute to the ongoing compliance with ISO accreditations, cybersecurity standards, and other regulatory requirements.
Help with information gathering and documentation for various compliance and accreditation processes.
Stay on top of codebases and dependencies, identifying and addressing potential security vulnerabilities.
Work closely with the CTO on projects that span across technology operations, providing support as needed.
Engage with clients to streamline operations and improve overall service delivery.

Qualifications:

Recent graduate or early career professional with a background in IT, computer science, engineering, or related field.
Basic understanding of cloud infrastructure (AWS, Azure, or Google Cloud) and interest in learning more.
Familiarity with monitoring tools, error logs, and basic cybersecurity principles.
Strong problem-solving skills, with a keen eye for detail and a proactive attitude.
Excellent communication skills and the ability to work well in a collaborative team environment.
Eager to learn and take on new challenges, with a genuine interest in technology operations and/or software development.

Why Join Us?

Work directly with the CTO and gain hands-on experience in the fast-paced environment of a tech startup.
Opportunity to take on significant responsibilities early in your career and grow with the company.
Be part of a close-knit team that values innovation, collaboration, and personal growth.
We will support you to spend time learning and gaining qualifications in relevant skills areas.
A chance to shape the future of Layer8 and the potential to carve out your career path as we scale.
As one of the earliest team members in an exciting startup company that is working with FTSE250 clients and already turning a profit, this is a opportunity to be a big part of something really special.

How to Apply: If you’re excited about this opportunity and think you’d be a great fit for Layer8, we’d love to hear from you! Please send your resume and a brief cover letter outlining why you’re interested in this role to us at contact@layer8.io or apply via LinkedIn.

Layer8

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Junior Technology Operations Manager