Job Description

Summary of Position:

The Project Implementation Manager is responsible for overseeing the end-to-end delivery of Duty Management Software implementations for clients. This role requires a proactive approach to managing all aspects of the implementation process, from initial setup and configuration to client training and successful project completion.

You will be expected to co-ordinate the implementation of the software, so good communication and collaboration skills are essential, you will also be expected to understand your client’s requirements and processes to deliver our solution successfully.

Ultimately you will ensure your projects meet our quality standards and are completed on time, in full and to budget.

Primary Responsibilities:

Project Management: Lead the full lifecycle of software implementation projects, ensuring all phases are executed according to plan. This includes managing timelines, resources, and deliverables to meet project milestones. You will drive the delivery timetable, working with our internal and external stakeholders.
Client Collaboration: Work closely with clients to understand their specific requirements and business processes. Develop tailored implementation strategies that align with their needs and ensure the successful deployment of our software solution.
Quality Assurance: Ensure that all projects meet the company’s quality standards, are delivered on time, and stay within budget. Identify potential risks and develop mitigation strategies to address any challenges that may arise. Become a key stakeholder in UAT and System training for customers and colleagues, remotely and on site.
Manage the full account life cycle from setup to go live and on-going hyper care support.
Commercial awareness with an understanding of our costing processes.
Writing & maintaining system user guides.
Software testing which includes the creation and completion of test plans and supporting any System Integration Testing (SIT) / User Acceptance Testing (UAT) with clients.
Software installations including the creation of build requests, delivery notes, JIRA tickets etc.
Learn and retain knowledge of HMRC procedures including importing, exporting, Customs warehousing and excise. Promote best practices and contribute fresh ideas. A desire to keep up to date with the changing HMRC landscape is key.

Qualifications & Training

Minimum of a 2:1 degree in Business, Supply Chain, Logistics, or a similar discipline.
GCSE grade A-C / 4-9 in Math & English.
Project qualification e.g. PRINCE2 or equivalent (desired).

Experience

Experience in project management with an understanding of the basic project life cycle.
A desire to be at the heart of an implementation. This will often involve conducting training sessions with clients and support go lives in high pressure environments.
Working under pressure, prioritising tasks and meeting deadlines.

Qualities & Attitude

Detailed oriented.
Excellent analytical, troubleshooting and problem-solving skills.
Excellent verbal and written communication skills.
Ability to prioritise, multi-task, and manage own workload.
Self-motivated and ability to take ownership, following issues through to completion.
May be required to travel for onsite implementations.

What can Langdon offer you?

A competitive salary.
Immediate enrollment on the UK Customs Academy level 2 course to obtain a basic understanding of customs (or higher).
Wide range of competitive benefits, including competitive pension and healthcare scheme and discretionary bonus.
You get our promise to always invest in your development via qualifications or training schemes whilst supporting you personally and professionally.

Langdon Customs and Excise Solutions Ltd

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Project Implementation Manager