Repairs Customer Service Co-ordinator Location: Bromley, BR2 9LB Salary: £27K - £30K per annum, DOE Contract: Full time, Permanent, Monday to Friday, 8am – 4pm We are a South East London based air conditioning company; founded in 2013, who has grown by focusing on building strong relationships with their customers. We are the go-to company for air conditioning in London, offering all-round services to cool and warm your building as required. We are a friendly, welcoming team and we now have an open position for a Repair Customer Service Co-ordinator to look after our client’s needs in respect of air conditioning repairs and / or maintenance work. You need to be able to work in a fast-paced environment and be keen and quick to learn new things. The role requires a candidate who is highly organized, proactive and a natural communicator. Main Responsibilities of our Repairs Customer Service Co-ordinator:

Effectively managing all daily queries from engineers and customers via telephone, email and colleague referral
CRM database management, ensuring that all notes are kept up to date and comply with GDPR regulations
Scheduling work for engineers and monitoring this from start to completion
Researching and ordering of parts as required, and monitoring their arrival time for booked/pending jobs
Producing quotations, liaising with customers to assess & identify requirements, completing RAMS and permits, following up on engineer reports and all outstanding quotations in a timely manner Experience and skills required
An ability to build rapport with customers, engineers, suppliers and third parties alike
Resilience, tenacity and the capacity to work to deadlines
A flexible, hands-on approach to working, combined with a willingness to learn
Ability to prioritise, organise yourself and others and the ability to plan your own workload
Good working knowledge of Microsoft Office applications e.g. Word and Excel
Previous experience in scheduling and diary management is a must
Previous experience working for a small business within the construction and/or trade sector would be an advantage
Excellent interpersonal skills, both written and verbal. Minimum education level - A-Level What we can offer in return
Annual Salary equivalent - £27-£30k dependent on experience
20 days annual paid holiday + 8 days bank holidays
Company pension after successful completion of probation If you feel you have the necessary skills and experience to be successful in this role, click on “APPLY” today! No agencies please

JP Air Conditioning

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Repairs Customer Service Co-ordinator