Job Description

Clinical Operations Manager

Location: Hybrid/Office - London

Type: Full-time

Salary: £55,000

Working pattern: 40 Hours per week

About Innovate Care Group:

We are setting the new standard in complex care. Our mission is to transform complex care by integrating innovative technology with expert, holistic, customised care, for adults and children within their own homes. We work hand-in-hand with our clients and their families, empowering them to achieve new heights, experience life to the fullest and look forward to a brighter tomorrow.

“Together Towards Tomorrow.”

We create bespoke personal pathways that enrich lives with joyful experiences, providing opportunities to create lasting memories and cultivating a sense of belonging. Our dedicated team continuously seeks new ways to improve and adapt our services, making a meaningful difference in the lives we touch.

At Innovate Care Group, we promote a culture of collaboration, innovation, and continuous improvement among our internal staff, encouraging creativity, initiative, and teamwork. Our goal is to create a dynamic and inclusive work environment where every team member feels motivated, engaged, and empowered to contribute to the success of our organisation and the well-being of our clients.

Role overview:

We’re on the lookout for an enthusiastic and ambitious Clinical Operations Manager to support the Complex Care Team in a fast paced, client focused company in the complex care sector. This key leadership role will provide truly bespoke and holistic care to clients. The role will develop, implement, and maintain exceptionally high standards of care for clients living in their own home and ensuring the Clinical Governance Framework is adhered to.

The role is fundamental to developing and implementing an effective strategy for the business by driving quality through a ‘hands-on approach’, clinical excellence, facilitating continuous improvement and providing clinical leadership across the business. It will ensure Innovates care exceeds regulatory compliance standards, delivers quality, positive outcomes, and exemplary customer service.

You will ensure designated caseloads of care packages are running effectively, and performing-well clinically and operationally, fully abiding by CQC Regulations and guidelines.

As an experienced clinical leader, you’ll help deliver our newly developed strategic ambitions and priorities. You’ll bring energy and fresh thinking to the way we work towards our vision through excellence, compassion, and expertise.

What you will do:

Your core objectives will be:

Support the Complex Care Team:

Provide leadership and support to the Complex Care Team in a fast-paced, client-focused environment.

Deliver Bespoke and Holistic Care:

Develop, implement, and maintain exceptionally high standards of bespoke and holistic care for clients living in their own homes.

Ensure Clinical Governance Compliance:

Adhere to the Clinical Governance Framework, ensuring regulatory compliance and adherence to CQC Regulations and guidelines.

Drive Quality and Continuous Improvement:

Develop and implement strategies that drive quality through a hands-on approach, clinical excellence, and continuous improvement.

Exceed Regulatory Compliance Standards:

Ensure Innovate Care Group community care exceeds regulatory compliance standards, delivers quality outcomes, and provides exemplary customer service.

Lead Strategic Ambitions and Priorities:

Bring energy and fresh thinking to deliver newly developed strategic ambitions and priorities, fostering excellence, compassion, and expertise.

Your skills, knowledge and experience:

Registered Nurse, either adult or child - current NMC registration
2 years post registration experience
Previous experience of clinical skills teaching and competency assessment
Experience of working within community setting
Excellent organisational skills
Flexible and adaptable mindset
Experience of working with Microsoft Office (including Outlook, Excel, PowerPoint, and Word)
Car driver with access to own vehicle
Systems orientated
A curious approach to the latest technology and innovations within the care sector.

Why Join Innovate Care Group?

Be part of a pioneering team transforming complex care through innovation and expertise
An inclusive and supportive company culture with ambitious growth plans
Staff recognition and incentive schemes
Opportunities for training and development in line with your role
Company social events plus an annual Christmas party
Pension scheme
Free wellbeing and financial support through our Employee Assistance Program
Free eye tests and cycle to work scheme
22 days annual leave (increasing with tenure)
Annual appraisal and salary review

If you share our passion for providing innovative complex care, we’d love to hear from you. Please apply today and should you be a good fit for this role, we will be in touch soon.

Innovate Care Group is an equal opportunity employer. We celebrate diversity and are committed to safeguarding, creating an inclusive environment for all employees. All roles are subject to a few checks including an enhanced DBS check.

Innovate Care Group

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