Job Description

Our Qualifications Customer Support team are searching for an experienced, dedicated individual to join Innovate on a hybrid basis. You will be based from our offices in Bristol 2/3 days per week as well as from home for the remainder of the time..

What will you be doing?

Experience of implementing qualification assessments and examinations across a variety of sectors
Experience of developing and implementing product and service policies, processes and procedures at an organisational level
Experience of maintaining and raising standards in assessment and/or assessment delivery
Experience of reviewing the performance of assessment tools
Experience of managing a remote associate workforce

What will you bring to the role?

Ensure operational implementation of new qualifications and quality endorsement services
Lead on the delivery of external assessments
Ensure compliance with regulatory requirements
Manage the administration of examinations
Point of contact for examination enquiries
Support External Quality Assurers (EQAs)
EQA activity management
Technology utilisation and system improvement
Examination process and procedure
Work-based Learning and RQF qualifications
The role of the Institute for Apprenticeships and Technical Education (IfATE) including how to ensure organisational compliance
Understanding of the role of Ofqual and Awarding Organisations within the context of Apprenticeship Standards and qualifications
Understanding of national, risk-based assessment systems/regulatory frameworks/best practice
A complete understanding of the key validity and reliability issues associated with different assessment methodologies.
Regulatory knowledge and understanding with the ability to drive positive process change
A good understanding of the implications of existing and new assessment models for customers.
Project Management – issues, approaches, tools & strategies; pitfalls & case studies

Giving back to you – our Group Benefits

25 days' holiday rising with service and your birthday off.
Holiday purchase scheme for those life changing trips and moments.
Long service reward and recognition
Enhanced Pension
Group Life Assurance – 3 x Annual salary
Unlimited access to six Smart Health services including a 24/7 virtual GP
Health Cash Plan
Access to curated wellbeing content and our Employee Assistance Programme
Perkbox
To support your work/life balance we give you the opportunity of flexibility within our core working hours (9.00 – 5.30).
Enhanced sick pay
Enhanced Maternity/Shared Parental and Adoption packages leave
A reward programme and recognition programme and annual awards event

Who are Innovate?

Innovate is part of the Lifetime Training Group. As a Group we are passionate about learning and creating life changing opportunities for our learners. We are made up of four unique businesses, two of which focus on apprentice training across a range of professions, one that focusses on awarding qualifications, and one which develops the awarding software.

Innovate Awarding is an independent awarding organisation with a 'no surprises approach' to assessment. We provide End-point Assessment services for apprenticeship Standards, and vocational qualifications for work-based learning and those transitioning to work, across 15 sectors and we're growing. We’re trusted by employers and their training organisations across the country to evaluate Apprentice competence.

We are at the forefront of innovative training and awarding and as a larger group network we can offer a broad range of development opportunities, great benefits and a people focussed reward and recognition offering.

At Lifetime Training Group, we are committed to broadening the diversity of our workforce and creating a sense of belonging for all. In this way we will better represent our learners and partners to greater understand and fulfil their needs.

Innovate Awarding

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