Job Description

Go South West, part of The Go Ahead Group is the parent company to Plymouth Citybus and Go Cornwall Bus, as well as more recently Go Devon Bus and Dartline. Go South West employees around 1000 team members, with a bus fleet of over 300, carrying 20 million passengers each year.

The Opportunity: This is a new position within the team, reporting directly to the Commercial Director working within a team of 6. As the business has grown , this dedicated role has been created to manage specific responsibilities.

This role will focus on commercial and customer processes, working closely with local authorities, business clients such as the NHS, universities, and colleges, as well as delivery partners (or suppliers) for new systems. The role is office-based to maintain the tight-knit team environment, involving infrequent travel across Cornwall and Devon.

Key Responsibilities

Project Management: Manage day-to-day projects like the bus network change process, fare adjustments, contract renewals, and tendering opportunities. Making sure multiple teams are working together to deliver a shared goal.
Contract and Revenue Management: Manage the company’s B2B and some Local Authority contracts, engaging with existing customers on contract management, performance, and renewals.
Stakeholder Engagement: Work closely with a range of external stakeholders, including local authorities and business clients (e.g., NHS, universities, colleges), ensuring that the company remains the "partner of choice" through a collaborative and enthusiastic approach.
Reporting and Data Analysis: Prepare and present monthly reports based on data trends, mainly using Microsoft Power BI, alongside other industry systems. While many reports are already set up to export data, the role will focus on identifying trends and discussing key findings during team meetings. You will support the Commercial Director, who manages stakeholder relationships, but will play a crucial role in assembling reports.
Collaboration and Team Support: Work with the Commercial and Customer team to implement the company’s bidding and support the sustainable growth of revenue and enhance the customer experience through technological and retail improvements.

Skills and Experience:

Attention to detail and strong commercial and financial acumen.
Stakeholder management, with the ability to build and maintain relationships with local authorities, business clients, and suppliers.
Previous experience in contract bidding and management is beneficial.
Proficiency in using reporting software and analysing data trends to provide actionable insights.

At The Go-Ahead Group, we are committed to fostering an inclusive and diverse workplace where everyone is treated with respect and equality. We believe that a variety of perspectives drives innovation and strengthens our ability to serve the communities we operate in. We are proud to be an equal opportunity employer, and we welcome applications from all individuals, regardless of age, race, gender, disability, sexual orientation, religion, or background. At Go-Ahead, we ensure that every employee has the opportunity to thrive and contribute to our collective success, in an environment that values differences and promotes fairness.

Go South West

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