BMC Smart Reporting ITSM Consultant

BMC Smart Reporting ITSM Consultant - IT Service Management - Remedy - BMC

Fusion is a leading ITSM consultancy and we are one of the biggest BMC partners in Europe.

We are urgently looking for a BMC Smart Reporting ITSM Consultant to work on one of our Professional Service project.

Specific responsibilities include:

Act as Subject Matter Expert for BMC Products
Detailed working experience and knowledge of BMC Smart Reporting
Provide Ad-Hoc consultancy advice and guidance as required
Project Management support and planning for technology assignments
Working in conjunction with a Project Manager owning the P&L for customer projects being managed
Defining timescales and risks for and delivering ITSM projects on time and within budget
Status reporting on assignments and project timelines
Performance of assignment Post Implementation Reviews
Capturing customer business requirements
Capable of running customer facing data, technology to process workshops across all the ITIL processes
Able to design the required features to implement solutions that meet needs of the customer in a cost efficient and timely manner
Assess and manage project risks and make appropriate design and development decisions
Install, configure and Integrate BMC products and customer solutions
Configure and develop the BMC Products and integrations as per requirements
Understand the business use of configurations vs. customisations
Understand the downstream uses and impact of the ITSM configuration in follow-on reporting and interface application

Experiences:

6+ Years - Remedy Support and implementation experience in version 7.6.04 or higher

Skills:

Excellent analytical and problem-solving skills
Excellent verbal and written communication skills - ability to interact and communicate with customers to drive client value
A proven ability to develop positive working relationships in a distributed team, and to create effective collaboration with direct and extended team members
Accountable for meeting project deliverable deadlines taking ownership of the work
Proven ability to work in a pressurised environment autonomously

If you are interested and available please send me your up to CV ASAP.

More information available on request.

Key skills: BMC Smart Reporting ITSM Consultant - IT Service Management - Remedy - BMC

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