Job Title: Operations Manager

Salary: £40k per annum

Location: Ferndown

Our client is a leading provider of high-quality property and facilities management services across the UK. With a commitment to excellence, they specialise in delivering tailored solutions that meet the unique needs of their clients. From planned maintenance and reactive services to compliance and consultancy, our client prides itself on its dedication to safety, quality, and innovation.

As a trusted partner in the industry, they focus on building long-term relationships by ensuring reliability, professionalism, and outstanding service delivery. They are now looking for a proactive and results-driven Operations Manager to join their team and contribute to their continued success.

As the Operations Manager, you will be responsible for overseeing daily operations, optimizing processes, managing team resources, ensuring quality control, and leading teams to achieve organizational goals. You will play a critical role in ensuring the smooth delivery of services, effective management of engineers and helpdesk teams, and continuous improvement of operational processes.

Key Responsibilities:

Delivery of Service: Ensure all services are delivered efficiently and meet the highest standards of quality and customer satisfaction.
Team Management: Oversee the performance and development of the engineers and helpdesk teams, ensuring effective communication, collaboration, and resource allocation.
Daily Meetings: Conduct morning and afternoon meetings with the Helpdesk Manager and Account Managers to review issues, set daily objectives, and address any arising concerns.
Quality Assurance: Monitor compliance and health and safety training for engineers, and ensure all equipment maintenance records are up to date.
Process Optimization: Ensure the helpdesk team prioritises jobs effectively, manages emergencies, and keeps all communication platforms, such as SimPro and CAFM systems, updated.
Training and Development: Keep the training matrix up to date and address any training needs for engineers and helpdesk staff.
HR Management: Involvement in hiring, evaluating, disciplining, and making recommendations for staff dismissal within the engineers and helpdesk teams.
End-to-End Responsibility: Oversee the entire job lifecycle, from initial receipt to completion and invoicing, ensuring smooth transitions and high-quality output.

Qualifications and Skills:

Proven experience in operations management, particularly in managing service delivery and team leadership.
Strong understanding of process optimization, resource management, and quality control.
Excellent communication, leadership, and team management skills.
Experience with compliance and health and safety regulations.
Ability to make strategic decisions and foster a culture of continuous improvement and innovation.
Familiarity with job management systems like SimPro and CAFM.
Ability to handle multiple priorities in a fast-paced environment.

If you have the relevant experience and are interested in this opportunity, please apply now with your current CV.

Our Client is an equal-opportunity employer and values diversity in the workplace

Forward Talent Recruitment Ltd

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