Job Description

As our Brand Ambassador you are the face of Stressless® and are responsible for providing a complete shopping experience for our customers. Your focus is to create a friendly, welcoming and inclusive atmosphere where customers can immerse themselves in a smooth and relaxing brand experience. You are responsible for providing the highest levels of customer service, demonstrating exceptional product knowledge and building lasting relationships with customers.

KEY RESPONSIBILITIES

· Responsible for the daily store operations

· Provides excellent customer service and maintains a pleasant shopping environment consistent with our brand image

· Demonstrating Stressless® products in a way that highlights the brand values and emphasizes the advantages of our range over similar products.

· Using the Stressless@home app to help customers configure their perfect Stressless® furniture.

· Establish regular contacts with existing and potential customers, maintaining healthy customer relationship (phone, email, post, mailing lists etc.).

· Completing sales, processing orders, and taking payments using electronic ePOS software.

· Manages customer enquiries, feedbacks and after service matters

· Keeping customers updated about the progress of their orders.

· Working closely with colleagues from the store and head office, communicating effectively to ensure the smooth operation of the store.

· Maintaining the immaculate appearance of store display, assisting in display changes and store merchandising.

· Keeping all store areas tidy and clean. Daily re-dressing of store display and spot-cleaning when necessary.

· Other duties as assigned

IDEAL CANDIDATE

· A motivated self-starter who carries out their tasks willingly

· Good communicator, both verbal and written

· Ready to work on a rota pattern that includes weekends

· Constantly working to improve product knowledge and awareness of competitors

· Well presented, maintaining professional image by staying well-groomed and smart

· Experience in high ticket or luxury retail will be an advantage

COMPANY BENEFITS

· Competitive salary

· Staff discount

· Pension scheme

· 20 days holiday increasing to 25 with length of service

· Opportunities for career progression and personal development

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