EDGE IT Systems are looking for an IT Systems & Software Engineer to play a key role in the development, enhancement and support of our software products and IT Systems. This position is crucial for driving our business forward by ensuring the seamless integration and functionality of our applications, as well as providing exceptional support to our clients. You will help install, upgrade and troubleshoot hardware and software applications, predominantly our own software products for Local Government, Cemeteries & Crematoria.

This position bridges software development with direct interaction and support for clients using our suite of modules. This position is a split between software development and direct technical customer support for our suite of software modules and Microsoft 365 setup, migration and support.

EDGE IT Systems hosts our clients on our own data centre located in Coventry, therefore there is an occasional requirement to attend the data centre for maintenance activities.

We are looking for somebody with experience of developing in some of Microsoft VBA, Visual Studio, SQL, XML & HTML, C#, Xamarin and .NET MAUI.

Company Profile EDGE IT Systems has been supporting Local Councils for over 30 years with software and IT solutions, that cover every aspect of council management, IT support & digital modernisation for councils. We specialise in: o Local Council Management Software – AdvantEDGE suite of modules including Accountancy services o IT Solutions including MS 365, antivirus, web protection, cyber security etc o IT Support to local councils and SME’s o Cemetery/crematorium Services o IT Consultancy o Management Consultancy

Roles and Responsibilities o Collaborate with cross-functional teams to design, develop, and implement software solutions. o Write clean, scalable, and maintainable code using appropriate programming languages and frameworks. o Identify, diagnose, and resolve software defects and issues. o Assist in the deployment of software updates and releases, ensuring minimal disruption to clients. o Create and maintain deployment scripts and tools for efficient software delivery. o Gather and analyse user requirements for new features and enhancements. o Continuously monitor and evaluate software performance, suggesting optimizations. o Create and maintain comprehensive documentation for software development processes and systems. o Keep documentation up to date with changes in software and system architecture. o Implement security best practices to protect software and customer data from vulnerabilities. o Ensure compliance with industry standards and regulations in all software and IT processes. o Conduct regular security audits and assessments, addressing identified risks promptly. o Provide first and second-level technical support to customers using the company's software products. o Conduct annual compliance audits for accessibility standards such as WCAG 2.2 AA and remediate any issues o Assist in troubleshooting software issues reported by clients, guiding them through solutions. o Respond to customer inquiries via email, phone, or live chat, ensuring timely and effective resolution. o Will form part of the engineering team, and therefore will be expected to help maintain our data centre located in Coventry. o Lead business improvement projects such as ISO 27001/2 and Cyber Essentials+ etc

Technical Skills Essential

Proven previous work experience as an IT Software developer, IT Systems support or similar role
Proficiency in Microsoft programming languages such as VBA (for Microsoft Access), SQL (Microsoft), XML & HTML & C# (Visual Studio), Xamarin and .NET MAUI (Mobile apps development).
Knowledge of database systems (SQL & Access) and data modelling.
Understanding of networking, operating systems, and IT infrastructure management.
Experience in cyber security, hardening and risk mitigation

Desirable

Experience with web development frameworks ASP.NET.
Experience of building Microsoft Power platforms including Power BI, Power apps
Experience of data migration of competitor systems
Remote monitoring and management – e.g. N-Able
Business Continuity and Disaster Recovery – e.g. Datto
Virtual server management and maintenance – Server Manager
Optimizing performance of databases, networks, applications and servers.
Experience with PowerShell scripts and command batch files

Soft Skills

Strong analytical and problem-solving skills with a focus on customer satisfaction.
Excellent verbal and written communication skills.
Comfortable conducting customer facing webinars and training
Ability to work independently and as part of a collaborative team.
Ability to identify own learning needs, Willingness to engage in CPD.
Positive and enthusiastic
Calm under pressure

Qualifications

BSc/BA or HND/HNC in IT, Computer Science, Software Development or relevant field, or time served experience.
Full clean UK driving license

Schedule Monday to Friday 09:00 – 17:00

Some hours outside of the usual schedule may be expected to ensure customer uptime and during events such as conferences

Anticipated start date end of October/beginning of November 2024 Overtime sometimes available Part time job share would be considered for the right person Must be a UK resident

Salary & Benefits £35 - £40k DOE Pension 23 days holiday entitlement Enrolment into the Employee Assistance Program (EAP) Loyalty bonus

2 professional references will be required

EDGE IT Systems

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IT Software & Systems Engineer