Job Description

WHO WE ARE:

We are a global leader in enterprise software solutions, empowering financial institutions to drive innovation, efficiency, and growth. With a rich legacy of delivering cutting-edge technology, we specialize in creating scalable, secure, and intelligent solutions.

WHO YOU ARE:

You're a seasoned Strategic Account Manager with a proven track record in negotiating complex software deals and a deep relationship with HSBC globally. With seniority and gravitas, you command respect through your comprehensive understanding of HSBC's internal structure, decision-making processes, and regulatory environment. Your ability to navigate the bank's complex organizational matrix—balancing diverse stakeholders' needs while aligning solutions with HSBC's strategic priorities—demonstrates your political awareness and capacity to influence at the highest levels of leadership. This ensures they deliver value while maintaining strong client trust and loyalty. We seek someone who is already successfully managing HSBC but is looking for their next career opportunity and wants to work with innovative technology to have an impact on what the future of banking looks like.

RESPONSIBILITIES:

Develop and maintain strategic relationships with senior executives and key decision-makers at the global HSBC organization
Drive sales growth by identifying opportunities for cross-selling and up-selling software solutions across various regions
Manage the full sales cycle, from prospecting and needs assessment to contract negotiation and closing, ensuring alignment with client goals
Act as the primary point of contact for the client, ensuring a high level of customer satisfaction and addressing any concerns or challenges
Understand client’s business and industry to provide tailored solutions that align with their long-term strategy and operational needs
Collaborate with internal teams (e.g., product development, marketing, legal, and support) to deliver on client expectations and ensure successful implementation of solutions
Monitor and report on account performance, tracking revenue, customer satisfaction, and other key metrics to drive continuous improvement
Navigate complex organizational structures within HSBC, managing multiple stakeholders and understanding internal political dynamics
Lead account planning efforts, developing and executing strategic account plans to drive growth and a long-term partnership
Ensure contract renewals and retention, mitigating churn risk through proactive engagement and relationship-building

REQUIREMENTS:

Proven track record of growing and developing the HSBC relationship
Developing excellent relationships internally and externally and success through others
Proven connections in the Financial Services sector especially in the retail, commercial, and corporate banking segment
Expertise in relationship and consultative selling
Ability to gain a deep understanding of a client’s business, identifying challenges and opportunities, and positioning solutions to address those needs
Proven ability to articulate value propositions and ROI
Proven ability to manage sales with multiple decision-makers
Proven ability to coordinate internal resources to complete the sale
Demonstrated track record of building and managing a sales pipeline and achieving or exceeding quotas
Proven ability to match customer needs with solutions

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Global Strategic Account Director - HSBC