Job Description

Role Description

This is a full-time on-site role as a Service Administrator at Custom Intelligent Security. The Service Administrator will be responsible for daily administrative assistance to our Service Helpdesk, Small Works and PPM Team. The Service Administrator will play a key role in maintaining efficient operations and providing excellent customer satisfaction.

Key Responsibilities:

• Clients Emails - Request for information – co-ordinate emails to relevant person and/or provide info

• Open & Close jobs on CRM – respond to clients and advise dept. manager via on-call emails

• Review & Co-ordinate Engineer Call sheets – Service & Maintenances Departments

• Pass on Further Actions & Information to Account Managers / Line Managers

• Invoice Requests / Admin Close jobs / Issue call sheets to clients – Service & Maintenance Departments

• Daily Checks on CRM – Service & Maintenance

• Book Jobs with clients

• Request & Issue RAMS

• Permit application

• Parking Requests

• Sub-contractors Works & Documentation

• NSI – Admin requirements

• H&S – Admin Requirements

• False Alarm Management – Monthly Statistics

• Service & Maintenance Statistics

• Service Kit Co-ordination

• Administration

• Callout Rota Administration

• Sub-Contractors file/schedule Administration

• Remote Monitoring – Set-up & Client Administration

• Engineering Admin Requirements

Requirements:

Excellent communication skills
Strong customer service skills
Proficiency in administrative assistance
Technical support knowledge and experience
Experience in providing training to customers or colleagues
Ability to work collaboratively in a team environment
Organisational and problem-solving abilities
Experience in the security industry is a plus
Proficient with Microsoft Office

Package/Benefits:

24 days annual leave plus bank holidays.
Rewards and healthcare package.
Company pension.
Ongoing training and development.

Join our team and grow with Custom Intelligent Security as we continue to lead the industry with innovative security solutions.

Custom Intelligent Security

New Jobs

Service & Maintenance Administrator/Coordinator