Job Description

We are looking for aTenant Engagement Officer

Reporting to the Executive Director of Housing & Property Services, the successful candidate will run the day to day delivery of the Associations Tenant Participation Service being the first point of contact for all community engagement. The successful candidate will be expected to encourage the tenants, residents and local communities to become more aware and involved in the work of the Association, contributing to our commitment to being more than just a landlord and Making our Communities Better Places.

Experience within a successful Registered Social Landlord or similar housing related organisation is essential, as are excellent communication and customer service skills. Your strong teamwork skills will complement your ability to develop and maintain good working relationships with external agencies / stakeholders to achieve sustainable solutions for tenants. You must also have knowledge of housing legislation relevant to tenant participation and be ICT literate with working knowledge of Microsoft Office Software.

The successful candidate must possess or be working towards an HND (or equivalent) in a Housing related discipline or be able to evidence the relevant experience. Being a member of the Chartered Institute of Housing would be advantageous. (A full driving licence and access to your own vehicle is also an essential part of the role)

The Associationcurrently operates a Hybrid Working model 3 days in the office and 2 days working from home. This would be available on successful completion of the relevant training plan.

Closing date for receipt of completed applications is 12 noon on Thursday 14th November 2024.

CHA is committed to equal opportunities and welcomes applications from all sections of the community.

The Company

Cunninghame Housing Association is the first Housing Association in Scotland (with more than 50 employees) to be awarded Investors in People Platinum, Investors in Young People Gold Accreditation and Investors in People Health & Wellbeing Good Practice Award.

We have more than 3400 properties in North and East Ayrshire and Dumfries & Galloway and we continue to deliver new homes as part of our ongoing development programme and commitment to Making our Communities Better Places. We aim to achieve excellence in service delivery to our customers and we are now seeking to recruit highly motivated individuals.

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Cunninghame Housing Association Ltd

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Tenant Engagement Officer