Technical Operations Manager – Aberdeen/Aberdeenshire

CR Smith is a dynamic manufacturing and installation organisation of custom windows, doors and living spaces products and services.

Rated Excellent on Trust Pilot with over 4000 reviews and voted the best company in the UK in our sector by consumer champion Which, the customer experience and service is at the heart of everything we do.

We are looking for an experienced, Technical Operations Manager to lead our rapidly growing domestic installations team in the North of Scotland, with opportunities to develop throughout our wider business.

We provide state of the art, thermal efficient products which are in higher demand than ever before. This is a truly unique opportunity to be involved in a buoyant market where you can develop and significantly grow your earnings in the process.

Core responsibilities/duties include:

To provide technical support to ensure control of and compliance with all installation and safety processes
Optimise operational resource to ensure projects are consistently completed in line with agreed service standards & project deadlines
Work collaboratively with internal and external stakeholders to ensure timely resolutions to any technical or service related matters
Drive business improvements in service quality and process efficiency, supporting operational management with the implementation
Ensure operational procedures and control documentation are regularly reviewed and updated with changes in line with relevant standards
Measure individual staff and team performance progressively, leading appropriate actions in order to improve efficiency and service quality
Lead, motivate, develop, and coach team members, coordinating their ongoing training and career development
Ensure compliance with health and safety regulations and promote a culture of best practice
Ensure exacting standards of installation and product quality are consistently delivered to our customers

Profile:

Proven management experience
Background and education in a technical discipline ( this role would suit an engineer who has moved in to management – someone who understands quality monitoring and able to drive continuous improvement)
Excellent communication and leadership skills
A proactive and innovative approach to problem-solving
The ability to work well under pressure and meet deadlines

What we offer:

Salary: £50,000 - £70,000 (Dependant on experience)
Company vehicle & fuel card
Company incentives and hospitality days
Latest advanced technology
Extensive technical training
Full use of company resources and internal support across the business to allow dedication to the role required
External continuous professional development courses available
Excellent career opportunities and mentoring schemes

This is a unique opportunity for a dynamic individual with a proven track record in a technical operations role to join one of Scotland’s leading brands, offering fantastic career opportunities and the autonomy to make a real difference within an organisation already committed to growth, service excellence, uncompromising quality and safety standards.

It is preferred but not essential for candidates to be educated to degree standard, preferably in a construction or engineering discipline. Health and safety certification is required

CR Smith

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Technical Operations Manager