Job Description

Job summary

To engage with drivers, supporting them in maximising their usage and performance on our platforms and systems; identifying drivers who can benefit from improved utilisation and providing tailored support to improve their earnings and experience. Complete regular and ad-hoc reporting on key business metrics, providing insights to stakeholders that support decision-making and track operational performance.

Main Responsibilities

Act as a point of contact for drivers, addressing performance-related queries and concerns; working with them to improve their understand and use of our platforms and services.
Identify underperforming drivers and create engagement plans to help boost their performance and earnings.
Provide training and support during driver onboarding, ensuring new drivers are fully equipped to succeed.
Collect, analyse and report on key business metrics, including driver and platform performance.
Produce regular reports for management, highlighting trends and insights that support data-driven decision-making.
Perform data entry, maintain accurate records and assist with documentation and filing.
Assist in preparing and reconciling financial reports, ensuring accuracy and timely submission.

Competencies

Essential

Strong communication skills, both written and verbal.
A proactive and problem-solving mindset, with a passion for helping others succeed.
Excellent organisational skills and the ability to manage multiple tasks under pressure.
Proficiency in MS Word, Excel, and PowerPoint.
Based within a commutable distance of our area of operation.
Willingness to learn and develop over time.

Desirable

Experience in a customer-facing or driver-support role, ideally in transport or logistics.
Familiarity with the Autocab booking/dispatch system or similar platforms.
Experience using data analysis tools (e.g., Power BI, SQL, Excel) for reporting and insights.
Knowledge of CRM or driver management systems.

Hours of work

37.5 hours per week

Salary

£22,815 per annum

The Equality Act

Metroline is an equal opportunity employer and all qualified applicants will receive consideration for employment with due regard to legal obligations for protected characteristics i.e. age, disability, marriage and civil partnership, gender reassignment, pregnancy and maternity, race, religion and belief, sex and sexual orientation.

CityFleet Networks Limited

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