Progression Support Officer

Who are we looking for?

We are looking for a new Progression Support Officer to join our Student Services team at ONCAMPUS Southampton.

The Progression Support Officer will be responsible for all administrative aspects of student progression onto degree programmes with the partner university.

Playing a key part of helping students progress into their university degree, the successful candidate will provide support to Students, and support and training to, Personal Tutors, Academic staff and external CEG Sales and Marketing teams on progression to the partner university. This may entail activities such as organising relevant partner visits, student counselling sessions, inspirational guest lectures and other motivational events.

The Progression Support Officer will act as the main point of reference for any queries related to student progression and build strong relationships with relevant university staff to maximise quality learner progression. Monitoring, supporting and tracking students the Progression Officer will engage with the centre management team and academics to ensure timely interventions that support students’ success.

The role is on a full-time, permanent basis with location in Southampton, at our ONCAMPUS Southampton centre.

Please note that interviews for shortlisted candidates and any potential job offers may be in place before the application end date. We recommend that, if interested in any of the roles, you apply as soon as possible.

Key responsibilities:

To report regularly to the Centre Management team on student progress. Monitoring, tracking and supporting students, to ensure timely academic interventions are in place that lead to successful student outcomes maximising progression of students to the partner university.
To assist in management of the Centre’s targets for progression by ensuring accurate and timely preparation of internal reports and assisting students on completion and graduation.
Coordinate and assist the Centre in management and development of strong working relations and communication with the partner university promoting understanding of their programmes and pathways, student progression degree choices, student results, graduation, maintaining clear communication flows on the graduation, progression and transition processes at all times.
To maintain all progression statistics and HE data for quality assurance review procedures (QAA, UKVI) and provide accurate information to the partner university and CEG Marketing, Admissions, Finance
To be responsible for dealing with enquiries from external partners, namely educational agents and consultants on matters relating to partner progression, services and graduation

Person Specification & experience we look for:

Educated to at least degree level or equivalent (or willing to work towards)
Experience of working in an educational environment, preferably in an international student context is desirable
Experience of working in a customer-focused environment
Experience of providing customer support
Experience manipulating and presenting data
Excellent administrative skills.
Excellent communication skills both verbal and written
Excellent organisational skills
Confident user of MS Office applications, particularly Outlook, Excel, Word and an ability to pick up internal IT systems with training
Works well within a team
Is proactive with the ability to react positively to unexpected circumstances

What does ONCAMPUS do?

ONCAMPUS teach pre-university programmes with opportunity for guaranteed progression to a wide range of undergraduate and Master’s degrees at leading universities in the U.K, and mainland Europe. Since 2008, ONCAMPUS has helped thousands of students progress to their chosen university. ONCAMPUS is part of Cambridge Education Group a global company with its headquarters in Cambridge, UK.

Why will you love working here?

Working with our ONCAMPUS team, you will have the opportunity to work with a team who have a shared focus of collaborating and improve the lives of learners. You will have the best of both worlds, the opportunity to grow personally whilst helping students develop.

Join a global education organisation that is respected for its successes and provides a friendly and supportive work environment to its diverse range of colleagues. Cambridge Education Group’s flexible and fast-paced experts help learners around the world to Achieve More.

Benefits

Private Medical Insurance
Life Assurance cover
Perkbox (includes hundreds of discounts)
Salary sacrifice car leasing Scheme from Tusker
Salary sacrifice Cycle to Work scheme
Salary sacrifice Technology Purchasing Scheme
Employee Assistance Program (EAP) – giving caring and compassionate support to all staff, as well as dedicated Mental Health & Wellness Champions
Discounted rates on Master’s degrees with CEG Digital Partner Universities (25% off)
Social committee – who organise social events across the Company

Pension – Royal London salary sacrifice pension scheme currently 5% employee minimum contribution and 3% CEG employer contributions.

Holiday – Enhanced holiday of 25 days plus U.K bank Holidays.

Progression Support Officer

Cambridge Education Group

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Progression Support Officer