Job Description

Volunteer Administrator

Romford, Essex

Salary £25,955 to £30,588 per annum depending on experience plus great benefits

37.5 hours per week/ Hybrid Working Options Available

My client is a well-established, non-profitable organisation based in the Romford, Essex area. They currently have an exciting opportunity to join them in the position of Volunteer Administrator.

My client is looking for a talented Volunteer Administrator with a passion for contributing to a meaningful cause, you will provide support to the volunteer hub within all aspects of the volunteer life cycle; including recruitment and onboarding administration, database management and training co-ordination.

The Volunteer Administrator will also assist in project work, including; strategic recruitment, inclusion and belonging, induction, reward, succession planning, engagement and recognition.

it is an exciting time of growth as this charity develop their volunteering service and there will be lots of opportunity to get involved!

This is a key role within the People & Culture team; therefore, you should have a real passion for HR/People and/or Volunteer Management and in return my client will provide support and development in a caring, compassionate and nurturing team environment.

Key Responsibilities:

Overall administration support within the Volunteer Services team.
End to end recruitment processes from advertisement to onboarding working with managers to determine the best way to achieve effective recruitment.
Conducting safer recruitment checks and assessing when escalation is required to resolve issues or discrepancies.
Processing reference enquires on an accurate and timely basis.
Monitoring and dealing with queries that are received into generic Voluntary Services inboxes using professionalism, tact, diplomacy and awareness of possible need for escalation.
First point of contact for team handling calls from workforce that may be confidential and sensitive and where the caller may be upset or distressed.
Assessing how to respond to the query and providing first level advice and guidance or referral on to another team member.
Accurate and timely inputting of information into the HRIS. This will involve checking the information provided, and clarifying any additional information required through liaison with departmental managers.
Provision of basic People advice when responding to and resolving queries

Experience and Skills required:

CIPD level 3 or diploma qualification or equivalent level of demonstrable experience in Volunteer Management and/ or People functions.
An understanding of Equal Opportunities and valuing Diversity.
Demonstrable experience of working in a people orientated function and recruitment delivering high volume end to end recruitment campaigns and supporting managers to develop and implement plans.
Comprehensive knowledge and understanding of preemployment checks and UKBA requirements; sufficient to be a point of escalation for resolution of queries and concerns.
Understanding of key voluntary services management and information applicable to the role.
Proficient in the use of Microsoft Office including Word, Excel, Power point and Outlook to competently compose letters, reports, excel spreadsheets/charts, presentations and data input often within tight time frames.
Ability to prioritise and meet deadlines; sustaining medium and long term priorities.
Experience of undertaking compliance audits on recruitment activity, analysing data and providing assurance reports to ensure best practice and quality governance.
Experience of using computerised and web-based HR information systems, e.g. DBS, HRIS, Learning Management Systems

Benefits and working environment:

A friendly, open and warm team to offer support and guidance.
Generous annual leave entitlement starting at 27 days plus Bank Holidays and 1 day birthday leave.
Pension scheme and Occupational Sick Pay on commencement.
Active Education team providing in-house training and supporting learning opportunities.
Free Car parking and subsidised restaurant with a good selection available daily.

Please note that a DBS basic disclosure check will be undertaken as part of my client’s pre-employment screening for the successful candidate.

C2 RECRUITMENT LIMITED

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