Job Description

Join the UK's No.1 Bullion Dealer and help us make physical gold & silver investment accessible as we continue to grow 📈🥇💷

We're looking for people who are passionate about precious metals and excited about making a difference.

BullionByPost is dedicated to providing individuals with a secure, simple, and trustworthy way to purchase physical precious metals. Our mission is to make gold, silver, and other precious metals accessible to everyone, whether for investment or collecting, by offering high-quality products, transparent pricing, and reliable delivery directly to customers’ doors. We aim to empower people to take control of their wealth through tangible, valuable assets.

You will become part of an exciting, entrepreneurial business which over the last 15 years has grown our flagship brand BullionByPost.co.uk to become the UK’s No.1 online gold and silver bullion dealer, turning over more than £300m a year. Our portfolio also includes Gold.co.uk as well as fully translated, localised bullion websites across the EU and the United States, marking our rapidly expanding international footprint.

Why Join Us?

Be Part of a Thriving Industry: The world of precious metals is exciting and full of potential! At BullionByPost, you’ll be part of a rapidly growing market where gold and silver never go out of style—offering you stability and plenty of room to make your mark.
Join a Respected Leader: BullionByPost is the UK’s number one online bullion dealer, known for delivering excellence and trust. Working with us means being part of a brand that customers love and rely on—there’s real pride in that!
Innovate and Shape the Future: We’re not just about selling precious metals; we’re reinventing how customers access them. You’ll work with a dynamic team focused on making buying bullion easy, secure, and exciting for everyone. Your ideas will have real impact here!
Unlock Amazing Growth Opportunities: We’re growing fast, and so can you! Whether you’re starting out or an experienced pro, there’s plenty of opportunity to develop your skills and advance your career in a company that’s going places.
Collaborate in a Fun, Supportive Culture: Our team thrives on collaboration and creativity! Join a fun, energetic group of people who value teamwork and support each other every step of the way.
Ethical and Transparent Business: At BullionByPost, we don’t just do business—we do it the right way. We take pride in our transparency, fair pricing, and strong ethical values. You can feel good about the work you do every day!
Competitive Compensation: Very competitive salary and bonus scheme.

We Value:

INTEGRITY - We’re committed to earning trust, doing what is right, acting like owners, and holding ourselves to the highest standards.
AGILITY - With a focus on speed and adaptability, we value progress over perfection and are continuously learning and improving.
AMBITION - We push boundaries, make bold bets, and strive to be the best in every aspect.
CLARITY - Through straightforward communication and well-understood goals, we encourage ideas and value honesty.
EFFICIENCY - Resourcefulness and frugality are our cornerstones. We aim to extract maximum value with minimum input.

Apply now by sending your resume, a cover letter detailing your experience and passion for the role to jobs@gold.co.uk

We’re Looking For:

🚀 Head of Sales & Customer Service 🚀 - up to £70k DOE + bonus up to 30%

Lead sales and customer service teams to drive revenue and customer satisfaction.
Develop strategies to improve customer acquisition, retention, and support efficiency.
Oversee sales operations, ensuring targets are met through customer-focused selling.
Passionate about AI and integrating it into processes to boost efficiency and engagement.

⭐ Head of E-commerce ⭐ - up to £70k DOE + bonus up to 30%

Lead eCommerce strategy to grow online sales and enhance customer experience.
Manage the end-to-end online customer journey and ensure smooth purchasing processes.
Oversee digital marketing efforts to boost traffic and revenue.
Analyse website performance and sales data to identify growth opportunities.
Passionate about AI and driving its integration into business processes to enhance efficiency and innovation.

⚙️ Head of Operations ⚙️ - up to £70k DOE + bonus up to 30%

Oversee daily operations, ensuring efficiency and security across all departments.
Manage the end-to-end fulfilment process, ensuring all shipments are dispatched on time and correctly.
Collaborate with management to ensure secure, compliant operations that support growth.
Coordinate the efficient operation of goods in and out, maintaining a streamlined inventory system.

⚖️ Compliance Officers ⚖️ - up to £33k DOE + bonus up to 30%

Ensure adherence to legal regulations, including AML and KYC requirements.
Develop and update compliance policies and procedures.
Monitor and mitigate compliance risks, reporting issues to management.
Review customer documentation and transactions to detect suspicious activity.

☎️ Customer Service and Sales Experts ☎️ - up to £28k DOE + monthly sales bonus up to 30%

Act as the first point of contact for customer inquiries via phone, email, or live chat.
Provide prompt and accurate information about our products and services.
Resolve customer issues, such as order tracking, delivery queries, and product support.
Build trust and maintain long-term relationships by delivering exceptional customer service.
Multilingual and English only speaking candidates required.

👩‍💻 Developers of all skill level 👨‍💻 - salary dependant on experience

Design, develop, and maintain web applications using Django framework.
Collaborate with cross-functional teams to deliver scalable and secure applications.
Write clean, efficient, and well-documented code following best practices.
Passionate about AI and integrating it into development processes for smarter, more efficient solutions.

What We Offer

Competitive salary and package.
Bonus of up 30% of base.
25 days holiday (with the option to buy more).
Growth Opportunities: Continuous learning and development.
Collaborative Environment: Work alongside passionate professionals committed to making a difference.
Time off for volunteering.
Staff discounts on gold and silver.
Cycle to work scheme.

We are always on the lookout for highly skilled and passionate individuals who are excited about contributing to our mission. Even if your preferred position is not currently advertised, we encourage you to reach out to us. We value talent and ambition, and we’re always open to connecting with professionals who share our vision and are eager to make an impact.

Don’t hesitate to get in touch—we’d love to hear from you!

Apply now by sending your resume, a cover letter detailing your experience and passion for the role to jobs@gold.co.uk

BullionByPost

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