Job Description

Registered Care Manager

Location: Edinburgh, EH6 4DD.The role may require occasional travel to service user or other company locations.

Salary: £37,899 - £39,950 per annum.

Contract: Full time, 36 hours per week, permanent. Flexible working hours may be necessary to accommodate project deadlines.

Baal-Perazim provides Care at Home Services.

Registered Care Manager – About the role:

We are looking for a Registered Care Manager oversee the overall management, administration, and delivery of care services within Baal-Perazim. As a registered manager you must ensure that Baal-Perazim complies with its regulatory body requirements, maintains high standards of care provision, and promote a culture of respect, dignity, and empowerment for service users and staff.

As a Registered Manager, you will be responsible for overseeing the delivery of high-quality care services to our service users. You will coordinate and manage all aspects of service delivery, including planning, implementation, monitoring, and continuous improvement. Your primary goal will be to ensure customer satisfaction, optimise service delivery processes, and drive business growth through excellent service provision.

Key Responsibilities:

Service Delivery Management:

Develop and implement service delivery strategies to meet our service users’ needs and business objectives.
Monitor service performance.
Identify areas of improvement and implement corrective actions to enhance service quality and efficiency.
Provide strong leadership to the staff team, fostering a culture of teamwork, professionalism, and continuous improvement.
Recruit, train, and supervise staff members, ensuring adequate staffing levels and adherence to relevant policies and procedures.
Manage staff performance, conduct regular appraisals, and provide support for professional development.

Leadership:

Lead, motivate, coach, train, and support team members to enhance their skills and capabilities.

Foster a positive work environment that encourages collaboration, innovation, and continuous learning.

Service user Relationship Management:

Build and maintain strong relationships with service users and their families to help understand their needs and expectations.

Act as the main point of contact for service user inquiries, escalations, and feedback.

Proactively address service users concerns and work towards resolving issues in a timely manner.

Process Improvement:

Implement best practices and standards to enhance operational efficiency and effectiveness.

Regularly review and refine service delivery processes to adapt to changing business needs and industry trends.

Ensure compliance with all relevant legislation, regulations, and standards, including those set by the Care Inspectorate or other regulatory bodies.

Maintain accurate records and documentation, including service user care plans, staff training records, and incident reports.

Ensure compliance with all relevant legislation, regulations, and standards, including those set by the Care Inspectorate or other regulatory bodies.

Maintain accurate records and documentation, including service user care plans, staff training records, and incident reports.

Implement and monitor quality assurance systems to continuously improve service delivery and safeguarding practices.

Service Delivery:

Oversee the assessment, planning, delivery, and review of care services

Monitor the effectiveness of care provision, gathering feedback from service users, families, and staff to identify areas for improvement.

Communication and Stakeholder Engagement:

Maintain effective communication channels with service users, their families, advocates, and other relevant stakeholders.

Act as the primary point of contact for external agencies, such as social work departments, health professionals, and advocacy services.

Represent the care service at meetings, conferences, and other forums to promote awareness and understanding of its role and services.

Qualifications and Skills: Practice and Management qualification

SVQ Social Services and Healthcare at SCQF Level 9, SVQ Level 4 in Health and Social Care Management or equivalent BA (Hons) Social Work or relevant Health and Care Professional qualification.

Strong leadership and interpersonal skills with the ability to effectively manage teams and build collaborative relationships.

Excellent communication skills, both verbal and written, with the ability to interact confidently with service users, stakeholders, and team members.

Proficiency in care at home processes, tools and techniques.

Registered with the appropriate regulatory body (e.g., Scottish Social Services Council) as a manager in the relevant care sector.

Demonstrable experience in a managerial or supervisory role within the care sector

Knowledge of relevant legislation, regulations, and best practice guidelines governing care services in Scotland.

Strong leadership, communication, and interpersonal skills, with the ability to motivate and inspire others.

Competency in IT systems and software relevant to care management, such as electronic care planning systems.

If you feel you have the skills and experience to be successful in this role then apply today!

Baal Perazim's Wellness Home on Morgan

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Registered Care Manager