Job Description

Job Title: Out-of-Hours IT Support Engineer

Company: Assembly Managed Services

Location: Remote

Contract Type: Zero-hours contract

Company Description:

Assembly Managed Services specialises in IT Support, Telephony, Mobiles, and Data Connectivity. With a focus on delivering high-quality services without compromise, Assembly is committed to providing top-notch IT solutions.

Role Overview:

We are seeking a dedicated and skilled IT Support Engineer to join our team on a zero-hours contract basis. As an out-of-hours support specialist, you’ll be working remotely and will play a crucial role for our customers. You will have the responsibility for troubleshooting IT issues, providing technical support, ensuring network security, and managing networking activities.

Responsibilities:

Availability: Be on standby during specified out-of-hours periods (evenings, weekends, and holidays) to respond promptly to incidents and service requests.

Remote Support: Provide remote technical assistance to end-users, diagnosing and resolving issues related to hardware, software, and network connectivity.

Incident Management: Log incidents, prioritise tasks, and escalate critical issues as necessary.

Documentation: Maintain accurate records of incidents, resolutions, and procedures.

Communication: Keep stakeholders informed about ongoing incidents and expected resolution times.

Security: Ensure compliance with security protocols and best practices.

Qualifications and Skills:

Proven experience in IT support, preferably in an out-of-hours capacity.

Strong troubleshooting skills across Windows and macOS environments.

Familiarity with remote desktop tools and ticketing systems.

Excellent communication skills, both written and verbal.

Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or equivalent are a plus.

Compensation:

Flat Fee for Availability: We offer a competitive flat fee for being on standby during out-of-hours periods.

Hourly Rate: In addition to the flat fee, you’ll receive an hourly rate for any actual work performed during these hours.

How to Apply:

Interested candidates should submit their CV and a brief cover letter outlining their relevant experience to hr@assemblymanaged.com

Assembly Global Networks Ltd

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