Job Description

Here at Apprentify we are recruiting on behalf of our client in Central London for an Account Manager to join their growing SaaS business.

What they do:

We are a SaaS platform that enables brands to increase the efficiency of their paid search by unlocking opportunities to generate more revenue and reduce cost.

We are looking to hire an Account Manager who will be responsible for the smooth running of our Customer Experience department. You will be focussed on nurturing customer relationships, driving usage of the platform, supporting the CX team as well as spotting upsell opportunities.

In this role you will be responsible for:

Customer usage / renewals
Generating good news stories/ case studies
Opening opportunities for upselling
Bringing organisation to our Customer Experience department

Reporting and analysis

Monitor and report on platform usage
Work with Marketing to develop a comms plan for our customers
Pull out insights from the platform to support with regular client calls
Maintaining the CRM
Maintain customer account plans
Organise customer interactions with the CX team

Grow the client account base

You will be expected to spot and qualify opportunity for us to grow our presence within our existing account base
You will be expected to book new meetings through asking for referrals or introductions to new contact

What we need from you

Demonstration of: drive, passion, curiosity, coachability, persistence, interest in people/ desire to build relationships, ‘Get stuff done’ attitude
Ability to manage multiple tasks and priorities in a fast-paced, start-up environment.
Ability to demonstrate strong organisation skills
Strong written and verbal communication skills
Ability to problem solve
Open to roll your sleeves up and get involved in other business projects where required
An interest in marketing and supporting brands maximise the efficiency of their paid media investment

What We Offer:

Central London office (Aldgate) with creative workspace areas, booths for team collaboration and pods for private meetings
Free Barista coffee station before 11am and free beer/ cider
Hybrid working (Tuesday-Thursday are our office days)
Nest Pension
Pet friendly office
25 days holiday
Direct exposure to C-suite
Opportunity to craft your own career progression
A supportive and collaborative work environment.

Apprentify

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