Job Description

Service Designer

383 Group is a collection of digital product specialists, and together, we empower digital communities. We work with the bold and the brave to create high-performing, inclusive digital platforms and experiences, elevate product design standards and thinking, and support and develop product leaders at every stage of their careers.

We aim for our work to have a positive impact on people's lives, even if that's in the smallest of ways.

The team

We believe to solve a business problem, we must solve a human problem. By doing so, we will create better experiences that deliver business results. Our strategic Service Designers are essential in finding and solving that human problem.

The role

The Service Designer is essential in the early stages of a digital engagement in which the outlines of what we are trying to achieve for the client may be opaque – although the business imperative is clear. The Service Designer will assess the situation through a number of lenses, identify the clear area of opportunity, and establish the frameworks that will help guide us to the best human and business outcomes.
Our Service Designer will work with a diverse, wide-ranging team including product designers and technologists. It is critical that the Service Designer makes clients and team members feel both comfortable with and engaged in the entire service design process.
This person will have their own deliverables and will also closely work with the product design team to help define the product / service / experience that will be created which will uphold the strategic imperative on co-owned deliverables.
They will work independently and / or with supervision from a lead. They should be proactive and independent in running their aspect of smaller projects / pitches whilst also supporting larger service design teams on larger more complex projects. Always feeling confident that they are part of a supportive whole.
Responsible for collecting and analysing data to clearly frame an opportunity/challenge into a concrete brief or value proposition– with linked KPI’s which the wider team can start to ideate around. This could be for a pitch or a project.
Will support a cross-functional team through the process of ideating, prototyping, and ultimately scaling a digital solution which meets the original business and end user consumer need. Acting as their guide to ensure they don’t deviate from the initial strategic imperative that the Service Designer identified.
Will work closely with the product design team to express the strategy within the digital product / service – shared responsibilities include user research, facilitating workshops, creating personas and user journeys, ideation and testing.

Requirements

Experience:

Proven experience in service design, including developing and implementing service design strategies.
Demonstrated ability to lead service design projects from conception through to implementation.
Hands-on experience with service design tools and methods, such as journey mapping, service blueprints, and ecosystem mapping.
Experience in conducting user research and synthesising insights to inform service design.
Familiarity with prototyping and testing service concepts to refine and improve service offerings.
Experience in understanding market problems and developing strategic recommendations which deliver on growth opportunities through bringing products or services to market.
Experience distilling research into concrete areas of opportunity/hypothesis.
Experience designing and facilitating workshops and activities for clients and colleagues in both large and small groups. A passion for creating market-leading digital experiences.

Fundamentals:

Human-Centred Design: Understanding and application of human-centred design principles to create services that meet the needs of users.
Systems Thinking: Ability to view the service as a whole and understand how different components interact and influence each other.
Co-Creation: Engaging stakeholders and users in the design process to ensure solutions are viable and desirable.
Iterative Process: Commitment to an iterative design process that involves prototyping, testing, and refining service concepts.
Collaboration: Working effectively with cross-functional teams to integrate service design with other disciplines such as product design and technology.

Skills

Able to assess people’s needs and behaviours as end consumers, employees or partners.
Digital product and /or service experience.
Able to support an experienced design team who needs to create an experience which will deliver against a strategy you have created.
Working with a range of different teams, collaborating to drive strategic outcomes.
Superb verbal, written, presentation and interpersonal communication skills.
A self-starting and collaborative attitude.
Flexible thinking, highly adaptable attitude, and able to juggle competing priorities with ease.
Business development acumen, to identify further opportunities and help grow our practice.

383 | B Corp™

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